Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Megan Phinney

Eugene

Summary

Dedicated Social Services Assistant at Looking Glass, skilled in client advocacy and crisis intervention. Proven ability to manage caseloads effectively while fostering strong community partnerships. Committed to delivering empathetic support and maintaining accurate documentation, ensuring compliance with best practices and enhancing service delivery for vulnerable populations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Social Services Assistant

Looking Glass
04.2024 - Current
  • Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
  • Participated in ongoing training opportunities, staying current on best practices within the field of social services.
  • Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
  • Developed and maintained relationships with community organizations and agencies.
  • Monitored progress towards service plan goals.

Residential Care Coordinator

Quail Crest Memory Care
02.2023 - 02.2024
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Streamlined referral process to specialists, reducing wait times for critical treatments.

Education

Associate of Science - General Studies

Lane Community College
Eugene, OR
06-2022

Skills

  • Empathy display
  • Client assessment
  • Caseload management
  • Client advocacy
  • Motivational interviewing
  • Behavioral assessment
  • Treatment Planning
  • Abuse and neglect investigation
  • Substance abuse monitoring
  • Trauma-informed care
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Organizational skills
  • Active listening
  • Effective communication
  • Certified in CPR/AED
  • Counseling techniques
  • Documentation skills
  • Task prioritization
  • Self motivation
  • Care coordination
  • Policy understanding
  • Youth advocacy
  • Crisis intervention
  • De-escalation techniques
  • Crisis management
  • Data confidentiality
  • Individual counseling
  • Case management
  • Group facilitation
  • Youth programming

Certification

  • First Aid Certification - American Heart Association.
  • Certified Addiction Counselor (CAC) - National Certification Commission for Addiction Professionals.
  • Qualified Mental Health Associate(QMHA)

Timeline

Social Services Assistant

Looking Glass
04.2024 - Current

Residential Care Coordinator

Quail Crest Memory Care
02.2023 - 02.2024

Associate of Science - General Studies

Lane Community College

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