Megan Pies
Littleton,CO
Summary
To obtain an entry level position with a company that operates with honesty and integrity, and values its employees as much as it values its customers. High customer service standards Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for Vehcile property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 5+ years in field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Title Specialist
Groove Auto
Centennial, CO
10.2020 - 05.2022
- Organized and prepared tax and title documents to transfer ownership of property.
- Calculated and remitted state sales tax, service and other charges.
- Entered title and vehicle information into database.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Received and processed paperwork for titles, new license plates and renewals.
- Contacted CO Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
- Checked documents and identifying credentials for all parties.
- Looked for signs of fraud or coercion and refused notarization.
- Administered oath to document signers to obtain affirmation of truth.
CurrentBusiness Office Associate
Carmax
Parker, CO
04.2019 - 10.2020
- Supported efficient business operations by preparing and processing Auto Sales documentation
- Reviewed database information and public records to gather required data
- Verified application information for accuracy and completion
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Assisted Auto customers with sales and service needs
- Delivered exceptional customer service to each person, skillfully managing all stages of buying processes and after-sales support
- Smoothed sales process by accurately handling all paperwork and financing.
Retail Sales Consultant
Comcast
Lakewood, CO
03.2016 - 10.2018
- Handled sales floor needs, including pricing and signage updates
- Enhanced sales with suggestions of related products and services based on purchases and stated needs
- Maintained accurate inventory numbers with regular cycle counting and quarterly audit assistance
- Processed customer transactions by cash, card, and mobile pay
- Met financial and administrative targets, accurately tracking funds and keeping records current.
CSR 2 Technical Support
Directv
Littleton, CO
09.2014 - 12.2015
- Maintained composure and patience in face of difficult customer situations.Processed an average of 40 inbound and outbound technical support calls per day
- Support customers with online billing and account issues.Resolved customer complaints and concerns with strong
- Education
- Accomplishments verbal and negotiation skills
- Participated in various incentive programs and contests designed to support achievement of production goals.
Customer Service Rep
Urban Lending Solutions
Broomfield, CO
12.2013 - 08.2014
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Formulated and enforced Service Center policies, procedures and quality assurance measures.
Department Manager and Store Trainer
Safeway
Castle Rock, CO
02.2011 - 12.2013
- Successfully managed the activities of 6 team members in multiple locations.Developed, implemented and monitored programs to maximize customer satisfaction.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Provided detailed monthly departmental reports and updates to senior management.
Education
High School Diploma -
Littleton High School
Littleton, CO05.2010
Skills
- Licensed Notary CO
- Exceptional telephone Etiquette
- Vast technical knowledge Patient and diligent
- Skilled in past and current Versions of Microsoft,Excel , Microsoft Word, Microsoft Powerpoint
- Highly Skilled in navigating the internet
- Skilled with dealertrack
- Reading Comprehension
- Personnel Scheduling
- CO DMV Government Standards
- Document Summarization
- Submission Preparation
- All State Title Understanding
Certification
- CNP - Certified Notary Public
Timeline
Title Specialist
Groove Auto
10.2020 - 05.2022
CurrentBusiness Office Associate
Carmax
04.2019 - 10.2020
Retail Sales Consultant
Comcast
03.2016 - 10.2018
CSR 2 Technical Support
Directv
09.2014 - 12.2015
Customer Service Rep
Urban Lending Solutions
12.2013 - 08.2014
Department Manager and Store Trainer
Safeway
02.2011 - 12.2013
High School Diploma -
Littleton High School
Similar Profiles
Natalie SandyNatalie Sandy
Production Assistant at The Olive GrooveProduction Assistant at The Olive Groove
UMAR AWALUMAR AWAL
Managing Director at Groove Engineering Solutions Ltd.Managing Director at Groove Engineering Solutions Ltd.
Mario SantelliMario Santelli
Speaker radiofonico - Direttore dei Palinsesti at Radio: Foxes, Groove, Effe, Rai S.Due, NBC, Subasio, ecc.Speaker radiofonico - Direttore dei Palinsesti at Radio: Foxes, Groove, Effe, Rai S.Due, NBC, Subasio, ecc.
Vincent RoeVincent Roe
Service Lot Manager at Mercedes-Benz of LittletonService Lot Manager at Mercedes-Benz of Littleton
Jonah CullenJonah Cullen
Late Model Stock Car Driver at Self Employed- JC Racing, LLCLate Model Stock Car Driver at Self Employed- JC Racing, LLC