Megan Piippo
Tarpon Springs,FL
Summary
Proven Office Management and Customer Service expert with a track record of enhancing efficiency at BayCare Morton Plant Hospital Emergency Room. Skilled in Electronic Health Record Specialist tasks and HIPAA Compliance, demonstrating exceptional Time Management and Multitasking Abilities. Achieved significant improvements in patient registration processes and staff support, contributing to increased retention rates and positive visitor experiences.
Overview
9
9
years of professional experience
Work History
Registrar
BayCare Morton Plant Hospital Emergency Room
09.2021 - 05.2023
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Addressed registration, student accounts and billing inquiries to limit enrollment disruptions.
- Contributed to higher retention rates by closely monitoring students'' academic progress and providing support as needed.
Receptionist
Trinity Pet Hospital
10.2017 - 03.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, appointments and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Volunteer at Countryside High School Front Office
N/a
08.2014 - 05.2017
- Enhanced visitor experience by collecting their informative and directed them to where they needed to go
- Helped with paperwork needed from front office staff
- Provided training to kids that were coming in for classes to help in the office.
Education
Associate of Arts - Associate Degree
St. Petersburg College
Clearwater, FL05.2019
High School Diploma -
Countryside High School
Clearwater, FL05.2017
Skills
- Time Management
- Multitasking Abilities
- Typing 70 wpm
- Professionalism
- Electronic Health Record Specialist
- Customer Service
- Problem-Solving
- Insurance Authorizations
- HIPAA Compliance
- Cash Handling
- Office Management
Timeline
Registrar
BayCare Morton Plant Hospital Emergency Room
09.2021 - 05.2023
Receptionist
Trinity Pet Hospital
10.2017 - 03.2021
Volunteer at Countryside High School Front Office
N/a
08.2014 - 05.2017
Associate of Arts - Associate Degree
St. Petersburg College
High School Diploma -
Countryside High School
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