Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Megan Pinkston

Megan Pinkston

Barista
Oklahoma City,OK

Summary

I am dedicated to be whatever is needed from me to provide positivity, and productivity to the job requested. Whether the role be customer representative, office administrative assistant, or even barista! I have a wide variety of skills that I believe can attribute to many different roles. My attention to detail, positive attitude, and eagerness to learn are my strengths to provide to any business model! My goals become your goals, and I am ready and motivated to start whatever is next for me.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Barista

Scooters Coffee Shop
Oklahoma City, OK
2022.01 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Office Administrative Assistant

White Label Unlimited
Norman, OK
07.2021 - 01.2022
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Assisted with inventory of product we received, normally receiving up to 1000lbs of product with each delivery.
  • Handled OMMA reports, and researched efficiently to make sure it was accurate by end of each recording period.
  • Administered accurate Transport Manifests, as well as Sales Invoices.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Authored clear and professional business documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, and filing documents.
  • Provided clerical support to company employees by copying, and filing documents.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.

Warehouse Manager

JTD Recreations
Moore, OK
08.2016 - 07.2021
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 300+ packages per day.
  • Conducted research to address shipping errors and packaging mistakes.
  • Kept corporate departments and customers updated on critical shipments.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Collaborated with manufacturing and supply chain management.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Integrated warehouse operations with existing and new business processes.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Led value-added customer service team that consistently over-delivered on customer expectations.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Pulled, verified and packaged items for shipment.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Determined most cost-effective procedures and routes for shipments.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Received, sorted and processed damaged goods with vendors or manufacturers.
  • Completed physical inventory counts each month.
  • Implemented organizational systems to optimize product placement and operational productivity.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.

Server

Davinci's Pizza
Knoxville, TN
10.2014 - 03.2015
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

West High School
Knoxville, TN
08.2009 - 08.2011

High School Diploma -

Central High School
Knoxville, TN
08.2011 - 05.2013

Associate of Arts - Cosmetology

Virginia College
Knoxville, TN
02.2014 - 10.2014

Skills

    Office administration

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Interests

Art

Music

Outdoors

Food

Timeline

Barista

Scooters Coffee Shop
2022.01 - Current

Office Administrative Assistant

White Label Unlimited
07.2021 - 01.2022

Warehouse Manager

JTD Recreations
08.2016 - 07.2021

Server

Davinci's Pizza
10.2014 - 03.2015

Associate of Arts - Cosmetology

Virginia College
02.2014 - 10.2014

High School Diploma -

Central High School
08.2011 - 05.2013

High School Diploma -

West High School
08.2009 - 08.2011

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