Megan Pivarnik

• Cultivated and maintained strong client relationships, serving as the primary point of contact for all client communications, inquiries, and escalations.
• Developed customized strategies to meet clients' needs and exceed their expectations, resulting in a consistently high level of client satisfaction and retention.
• Implemented proactive measures to anticipate client needs and address potential issues before they arise, ensuring smooth and seamless service delivery.
• Collaborated with cross-functional teams to coordinate client onboarding, project implementation, and ongoing support, ensuring alignment with clients' goals and objectives.
• Conducted regular client reviews and performance evaluations to identify opportunities for improvement and recommend tailored solutions to optimize client outcomes.
• Acted as a trusted advisor to clients, providing expert guidance on product features, industry trends, and best practices to maximize the value of their investment.
• Led client training sessions and workshops to promote product adoption and enhance client proficiency, driving increased usage and engagement.
• Managed client accounts effectively, including contract renewals, upsells, and expansion opportunities, resulting in revenue growth and increased profitability.
• Utilized CRM software to maintain accurate client records, track interactions, and monitor progress towards key performance indicators and strategic objectives.
• Demonstrated strong communication and negotiation skills in resolving client issues and conflicts, ensuring a positive resolution while preserving the client relationship.
• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
• Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
• Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
• Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
• Collaborated with internal teams to resolve client issues quickly and efficiently.
• Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
• Managed department call volume of 30-50 calls per day and coordinated department schedules to maximize coverage during peak hours.

• Promoted to Senior Healthcare Recruiter in a little under two years.
• Responsible for hiring new talent (Interns for summer and spring).
• Responsible for training newly hired employees.
• Proficient in ATS Technology such as Bullhorn and Loxo.
• Managed a large database of qualified healthcare professionals, ensuring timely updates and accurate information.
• Led training sessions for junior recruiters, enhancing their knowledge of best practices in healthcare recruitment strategies.
• Established strong relationships with key industry stakeholders to facilitate successful healthcare placements.
• Conducted thorough pre-screening interviews to ensure candidates met necessary qualifications and requirements for healthcare roles.
• Negotiated competitive compensation packages on behalf of candidates, securing mutually beneficial arrangements between clients and talent.
• Cold & Warm calling.
• Interviewing & credentialing.
• Salary negotiation.

• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
• Identify and submit qualified candidates to Client Hiring Managers based on the provided job description and requirements
• Headhunt and generate warm leads for positions our clients are looking to fill using Indeed, Hire, Linkedin, job postings and more
• Network, build and maintain relationships with HR, Hiring Managers, and clients nationwide (KA works with over 1,000 hospitals, private laboratories, reference laboratories, and more throughout the nation)
• Develop strong relationships and partner with hiring manager, to maximize effectiveness of recruiting process
• Planning/Organizing – Prioritizes and plans work activities, use time efficiently
• Assist with the preparation of a persuasive candidate presentation package
• Prep and work with active candidates through the entire process from day of phone screen to first day on the new job
• Screen candidates thoroughly and move them through the interview process with clients
• Invests time learning and investigating ways to become better at recruiting
• Leverages the knowledge of your hiring manager when creating an effective sourcing strategy to identify and recruit top talent
• Establish credibility and remain engaged with hiring manager and senior management to stay abreast of hiring process
• Responsible for making a certain number of cold calls a day
• Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
• Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
• Worked with healthcare employees to determine specific job qualifications.
• Provided exceptional candidate experience throughout the recruitment process, resulting in positive feedback and increased referral rates.

Accomplishments at KA Recruiting Inc. so far:

• Made Vice President’s club within my first 12 months of recruiting (billed over a certain amount within one year).
• Had the 2nd highest total billing in KA Recruiting Inc. history in my first 12 months of recruiting with zero prior training or prior recruiting experience.
• Have hit and exceeded my metric goal for the quarter ever since starting.
• Promoted to Senior Healthcare Recruiter in less than two years.

• Keyholder responsibilities of performing opening and closing tasks for the boutique
• Participated in buying merchandise for the boutique at New York Coterie fashion show
• Assisted in achieving the award for number one franchise in the US
• Processed and priced new merchandise daily
• Upheld reports and sales data by inputting information day by day
• Maintained marketing book that includes previously used marketing strategies from past years to create new approaches for the future
• Assisted in the buying and reorders of merchandise through fashion vendors from Los Angeles and New York City
• Built customer relationships by fulfilling their product needs
• Stayed up to date with current seasonal fashion trends and styling techniques
• Assisted in promotion and sales of new merchandise to customers

• Helped run campaigns for well-known companies like Rite Aid, IHOP, Alex and Ani
• Communicated with patient’s families and companies regarding events and campaigns via phone call and email
• Assisted in campaigning for the hospital’s annual Radiothon event
• Contributed to the mailing of personalized thank you letters to big gift donors
• Engaged in formal writing for the blogs on Children’s Miracle Network website regarding events and news on Hasbro Children’s Hospital
• Developed the importance of professionality while traveling to the Hospital to hand out gifts to children that were donated
• Participated in biweekly meetings with the Vice President of the Development department
• Aid in the creation of the champion child event through raising awareness by using different marketing techniques and skills
• Contacted businesses and private individuals by telephone in order to solicit for donations to give to the hospital
• Helped assist tasks for fundraising
• Helped manage boarding meeting for Subway

• Operated University switchboard and transfer calls to appropriate University offices
• Strengthen time management, organization, and interpersonal skills
• Answered phone calls for the Vice President of Student Life at Roger Williams University
• Directed students to different staff members in the office
• Administer deliveries to students and staff from outside companies

• Administered marketing campaign through social media platforms and applications, designing and posting flyers prior to large scale events
• Assisted in connecting music groups to perform at venue
• Lead social media campaigns by posting daily on Instagram, Facebook, and the company website
• Helped run company events like weddings, in town events, and children summer camp