Megan Pleeter
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Stretch Zone
09.2023 - Current
- Introduces potential prospects to our methods and presents them with a program suitable and tailored for them
- Assists in the maintenance of our clients' programs by providing weekly stretches for them
- Setting regarding goals, scheduling, administrative tasks, and delivery of an outstanding customer experience
- Serves the Stretch Zone client base with excellent customer service, effective practitioner-assisted stretching techniques, and the creation of a long-term customer loyalty environment
- Enhanced business-wide performance with improved procedures and workflows
- Increased sales with multifaceted approaches involving employee coaching, customer service, and team motivation.
Administration Specialist Medical
Community Health Partners
06.2023 - 08.2023
- Efficiently meets the patient's needs while utilizing the triage guideline
- Actively manages the provider schedule
- Works with pod team to acquire records from outside providers as required
- Proactively anticipates patient payment needs by reviewing patient's slide eligibility when booking an appointment or confirming the appointment
- Coordinated logistics plans to provide teams with supplies for day-to-day operations and special projects.
Customer Service Office Lead
Bridger Bowl
10.2022 - 04.2023
- Support and help supervise Guest Services representatives in selling tickets
- Greet guests in base area and help provide a positive guest experience
- Know and understand Entabeni point of sales system
- Assist guests with purchasing of products
- Work outside in adverse weather conditions
- Provide guests with understanding of Bridger Bowl products while maintaining a high level of customer service
- Help resolve guest concerns, when possible
- Provide relief for co-workers' breaks
- Perform additional duties as assigned by Guest Services Manager and Assistant Manager.
Retail Sales Associate
Head West
05.2022 - 11.2022
- Welcoming customers while helping them with their needs
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Maintaining floor appearance
- Assist with inventory
- Supporting upper management with daily needs as well as training of new hires
- Directing customers to goods and operating cash registers.
Customer Service Representative
Bridger Bowl
10.2021 - 03.2022
- Selling lift tickets and season passes for the 2021/2022 season
- Communication with guests to meet their needs
- Assist employees and seek improvements to ensure a high level of customer service
- Make phone calls, in high volume daily, in order to reach out to current customers
- Build relationships with customers on the path to creating an efficient solution for each individual account.
Assistant Manager
Enterprise Rent-A-Car
09.2019 - 07.2020
- Manage overall branch operations and supervise the management team while developing the branch's business and operational strategy
- Supervise, mentor, train, coach, evaluate, and develop staff
- Managed daily operations of store to ensure efficiency and productivity
- Review and analyze reports of financial statements and billings
- Resolved customer complaints or issues in timely manner.
Alpine Ski Coach
Loon Mountain Resort
11.2014 - 03.2020
- Working actively with children to reach a goal while making it enjoyable and rewarding
- Communication with parents to explain what their child's progress and weaknesses are while also explaining what they need to work on outside of the program
- Teaching skills for all learning levels so each child can learn and grow
- At the end of the weekend reporting back to the team supervisor with the improvement of the group and what we will be working on the next weekend
- Work as an individual coach and maintain self-discipline to meet individual goals as well as large goals for the whole group.
Management Trainee/Assistant
Enterprise Rent-A-Car
01.2017 - 10.2019
- Working actively with a team to construct a successful business
- Producing the highest customer service to those who walk through the door as well as the businesses associated with daily rental
- Perfecting sales techniques along with problem-solving skills.
Education
Master of Science - Psychology
Southern New Hampshire University
Remote05.2028
Bachelor of Science - Wellness Coaching
Plymouth State University
Plymouth, NH05.2016
Skills
- Sales Techniques
- Sales Coaching
- Customer service
- Decision making
- Time management
- Delegation skills
- Schedule Management
- Administrative Management
- Employee Development
- Operations Management
- Staff Management
Timeline
Assistant General Manager
Stretch Zone
09.2023 - Current
Administration Specialist Medical
Community Health Partners
06.2023 - 08.2023
Customer Service Office Lead
Bridger Bowl
10.2022 - 04.2023
Retail Sales Associate
Head West
05.2022 - 11.2022
Customer Service Representative
Bridger Bowl
10.2021 - 03.2022
Assistant Manager
Enterprise Rent-A-Car
09.2019 - 07.2020
Management Trainee/Assistant
Enterprise Rent-A-Car
01.2017 - 10.2019
Alpine Ski Coach
Loon Mountain Resort
11.2014 - 03.2020
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Science - Wellness Coaching
Plymouth State University