Megan Power
Virginia Beach,VA
Summary
Highly motivated and self-starting employee. I excel under pressure and fast-paced environments while maintaining excellent time management skills. I love a challenge and problem solving. I am relatable and easy-going in nature and strive to lead with professionalism and care. Seeking an opportunity to further my career and establish roots in the medical field. Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
10
10
years of professional experience
Work History
Lead Medical Assistant
Facial Pain Specialists
San Diego, CA
04.2023 - Current
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Prepared treatment rooms for patient examinations.
- Supported administrative staff by processing payments.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted in patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Positioned patients properly during examination or treatment for comfort and safety.
- Scheduled appointments for patients via phone and in person.
- Explained treatment procedures and physicians' instructions.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Assisted back office patient processes to reduce office wait times.
- Educated patients about medications, procedures and physician's instructions.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Handled general office duties to support administrative staff during peak hours.
- Administered medications under physician's supervision.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted patients with registration, new patient paperwork and check-out process.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Incorporated outside records into charts and EHR.
- Cleaned and maintained medical equipment following procedures and standards.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
Consulting Office Manager
United Medical Inc LLC
Virginia Beach, VA
01.2015 - 04.2023
- Acted as lead liaison between patient and insurance companies to help provide quality of care
- Discussed patient responsibilities for payment with clear communication
- Empathized and understood individual's concerns and feelings while providing realistic and reliable support and care
- Improved office flow by establishing procedures for a thriving and expanding office
- Increased accuracy of patient files by attention to detail in data entry
- Exceeded in building relationships with partnered facilities to provide quality services
- Including Hospitals, Clinics, Physical Therapy and Military treatment facilities
- Skilled in Insurance eligibility and benefit verifications, pre-authorizations and prepping claims for billing
- Assisted with account receivables and bookkeeping
- Skilled in Data Entry, filing and scanning
- Skilled with customer service, meeting needs for scheduling
- Highly motivated and self-starting employee
- Excel under pressure and fast-paced environments while maintaining excellent time management skills
- Relatable and easy-going in nature and strive to lead with professionalism and care
Education
Clinical Medical Assistant Certificate -
US Colleges
San Diego, CAGED - High School Equivalency
Floyd E. Kellam HS
Virginia Beach, VASkills
- Microsoft Windows
- Word
- Excel
- Works
- Practice Management
- Google Docs/Sheets and Meet
- Covermymeds
- Availity
- Athena software
- DMEworks
- Acrobat Adobe
- Intuit Quick Books
- Insurance verification
- Appointment scheduling
- Team leadership
- Record keeping
- Patient education
- Assisting with procedures
- Electronic health records
- Inventory management
- Medical administration
- Patient care
- Data entry
- Problem solving
- Customer service
- Interpersonal communication
- Workflow optimization
- Clinical leadership
- Team building and supervision
- Professionalism and ethics
- HIPAA compliance
- Monitoring patient progress
- Insurance authorizations
- Trustworthy companion
- Healthcare software proficiency
- Prescription refills
- Clinical documentation
References
References available upon request.
Timeline
Lead Medical Assistant
Facial Pain Specialists
04.2023 - Current
Consulting Office Manager
United Medical Inc LLC
01.2015 - 04.2023
Clinical Medical Assistant Certificate -
US Colleges
GED - High School Equivalency
Floyd E. Kellam HS
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