MEGAN PUPPE
Summary
Hard-workinge, ethical and reliable professional leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Prioritize projects and multitask effectively to achieve project goals.
Overview
19
19
years of professional experience
Work History
HIM Operations Supervisor
Verisma
05.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Utilized SQL for report of productivity
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Surgical Scheduling Supervisor
Vail Summit Orthopaedics and Neurosurgery
06.2021 - 04.2023
- Developed centralized department to meet the needs of 11 Surgeons, 13 Physicians Assistants
- Lead a team to implement a new phone system and provided training for staff of 150 with no outages
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Apply critical thinking solutions to various commercial insurance and physician scheduling obstacles while fostering positive working environment and inclusiveness within the Surgical/Authorization Team
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Liaison for third party billing company ScanSTAT, completing ongoing review of company needs and optimizing workflows
- Manage OR utilization by assessing physician case load needs and coordinate OR time release with local Surgical Centers
- Provide resolutions for patients' insurance/billing or scheduling concerns in a positive and professional manner
- Schedule patients for surgical procedures; complete insurance benefit verification and precertification; provide patients with this information as related to surgery and pre-surgical financial responsibility within company protocols and policies
Surgery Scheduler/Authorization Specialist
Vail Summit Orthopedics
01.2018 - 06.2021
- Apply critical thinking solutions to various insurance and physician scheduling obstacles while fostering positive working environment and inclusiveness within the Surgical/Authorization Team
- Schedule patients for surgical procedures, provide check in information and pre/post-operative clinic appointment
- Complete insurance benefit verification and precertification with patient's insurance company
- Provide resolutions for patients insurance/billing or scheduling concerns in a positive and professional manner
- Provide patients with benefit information as related to surgery and pre-surgical financial responsibility within company protocols and policies
- Coordinate OR time release with local Surgical Centers and special equipment representatives
Practice Coordinator
The Steadman Clinic, Vail
05.2016 - 01.2018
- Coordinated with surgeon and team members to plan surgical schedules to maximize efficiency
- Completed surgical scheduling forms with CPT/ICD 10 coding and ensured prior authorizations were completed before surgery; along with all financial arrangements
- Oversaw patient relations providing individuals with outstanding customer service and support; received, investigated and resolved patient complaints and issues within the physician practice
- Provided general administrative support, handling personal/professional travel arrangements, and scheduling meetings
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 3 office personnel.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Licensed Social Worker
Sanford Health Fargo
01.2011 - 01.2016
- Coordinated a safe and cost-effective discharge plan with the patient, family and healthcare team and provided available community resource options
- Completed psychosocial assessments with patients, while serving as a patient/family liaison and contact during all stages of the discharge planning process
- Participated in routine interdisciplinary meetings to address questions, goals of care and provide information to enhance planning that respond to patient and or family needs
- De-escalated stressful situations through individual and family crisis interventions.
- Participated in professional development and training opportunities to enhance clinical skills.
Licensed Social Worker
Hospice of the Red River Valley
04.2005 - 01.2011
- Provided information on Hospice services and insurance coverage to patients and their families, Nursing Homes and Hospitals throughout the Red River Valley
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Provided crisis management to patients/families due to caregiver burnout or breakdown
- Provided professional education seminars
- Assisted clients in identifying community resources and connecting with appropriate services.
Education
B.S - Social Work
Minnesota State University Moorhead
2004
Skills
- Project Tracking
- Performance Motivation
- Financial Statements
- Customer Support
- Critical Thinking
- Workflow Processes
- Confidentiality Requirements
- Creative Solutions
- Verbal and Written Communication
- Human Resources Understanding
Timeline
HIM Operations Supervisor
Verisma
05.2023 - Current
Surgical Scheduling Supervisor
Vail Summit Orthopaedics and Neurosurgery
06.2021 - 04.2023
Surgery Scheduler/Authorization Specialist
Vail Summit Orthopedics
01.2018 - 06.2021
Practice Coordinator
The Steadman Clinic, Vail
05.2016 - 01.2018
Licensed Social Worker
Sanford Health Fargo
01.2011 - 01.2016
Licensed Social Worker
Hospice of the Red River Valley
04.2005 - 01.2011
B.S - Social Work
Minnesota State University Moorhead
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