Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Megan Quessenberry

Denton,CA

Summary

Dynamic Cafe Manager with a proven track record at FLIK Hospitality and Panera Bread, excelling in customer engagement and training new hires. Enhanced operational efficiency and customer satisfaction through effective team leadership and food cost management. Skilled in creating welcoming environments while maintaining high standards of service and cleanliness.

Overview

20
20
years of professional experience

Work History

Cafe Manager

FLIK Hospitality
09.2022 - 08.2025
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

Food Cost Manager

Panera Bread
07.2011 - 08.2022
  • Collaborated with external auditors during periodic reviews of the organization's finances, providing all necessary documentation promptly.
  • Conducted thorough market research, identifying opportunities for cost reduction and improved efficiency.
  • Established robust reporting systems to track and analyze project expenditures accurately.
  • Conducted regular audits of project finances to ensure accuracy and compliance with internal policies as well as external regulations.

Baker

Frosted Art
09.2011 - 02.2012
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Followed food safety standards when handling ingredients.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.

Trainer

Panera Bread
04.2005 - 06.2011
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Education

High School Diploma -

Quartz Hill High School
Quartz Hill, CA
06.2005

Skills

  • Barista skills
  • Customer engagement
  • Coffee shop operations
  • Customer experience management
  • Food Cost
  • Training New Hires
  • Making Food
  • Hospitality

Accomplishments

    I gratuated AMP (Accelerated Management Program) through FLIK Hospitality.

Interests

  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Baking
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Adventure Travel
  • Road Trips
  • Food Tourism
  • Documenting and sharing travel experiences
  • Music
  • Drawing and Painting
  • Creative Writing

Timeline

Cafe Manager

FLIK Hospitality
09.2022 - 08.2025

Baker

Frosted Art
09.2011 - 02.2012

Food Cost Manager

Panera Bread
07.2011 - 08.2022

Trainer

Panera Bread
04.2005 - 06.2011

High School Diploma -

Quartz Hill High School

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