Megan Quiero
Saratoga Springs,UT
Summary
I am a caring, adaptable professional with hands-on experience in medical reception, coding, direct patient care, and running a busy household. My background includes supporting individuals with a wide range of needs—both in healthcare facilities and at home—while building trust and creating positive experiences for everyone I work with. I pride myself on delivering excellent customer service, enjoy building meaningful connections, and have strong phone skills that help me communicate clearly and compassionately with patients, families, and colleagues. I excel at managing schedules and details like coding and documentation with care. Thriving in fast-paced settings, I am committed to making a real difference through compassion, organization, and a genuine passion for helping others.
Overview
2026
2026
years of professional experience
Work History
Home Manager
Family Household
2006 - Current
- Handle daily logistics, conflict resolution, and interpersonal communication in a high-demand environment
- Coordinated schedules and resolved issues with empathy, fairness, and active listening
- Facilitated communication and collaboration among family members to promote a harmonious environment
- Use technology to manage tasks, communicate with teachers, and organize appointments and events
- Administering first aid and responding to emergencies, ensuring the health and safety of all family members.
Reception and Medical Coding Specialist
Petersen Medical
2004 - 2006
- Answered and directed all incoming calls with professionalism, providing outstanding customer service to patients and healthcare providers
- Collected new patient information and created accurate, organized patient files
- Provided compassionate customer service, including de-escalating upset clients and addressing concerns with empathy and professionalism
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding insurance coverage and patient needs
- Arranged delivery and retrieval of medical oxygen and equipment, coordinating with hospitals, care centers, delivery drivers, and clients
- Entered billing codes for ordered medical equipment and handled related administrative tasks with precision
- Communicated extensively with other departments to resolve issues and ensure seamless patient care
Direct Care Medical Assistant
Provo Care Center
2002 - 2004
- Coordinated and accompanied residents to medical appointments, relaying new care instructions and updates to nursing staff
- Administered prescribed medications and maintained accurate medication schedules
- Capably read and interpreted physicians’ abbreviations and terminology on prescriptions
- Monitored and recorded patient vitals daily
- Provided individualized care for bed sores, personal injuries, and medical conditions or restrictions
- Ensured awareness of residents’ dietary limitations, communicated with dietary staff, and verified adherence to dietary restrictions
- Regularly repositioned residents with limited mobility to prevent bed sores
- Assisted facility staff during medical emergencies (e.g., seizures, falls), administering basic first aid as needed
- Supported facility staff with lifting and changing residents with limited mobility to ensure comfort and safety
- Documented daily reports and medical incidents to keep nursing staff informed and updated
Direct Support Professional
Provo Care Center
2001 - 2002
- Supported individuals with disabilities in their daily routines, helping them feel comfortable, respected, and empowered
- Built trusting relationships and encouraged personal care, conversation, and skill-building activities
- Paid close attention to changes in health or mood, sharing concerns with the team to ensure timely support
- Helped create a safe, welcoming environment by calmly addressing challenges and celebrating achievements
- Took on an assistant supervisor role, working alongside and encouraging my team to provide thoughtful, compassionate care that truly made a difference in the lives of those we supported
- Maintained accurate daily documentation of progress, incidents, and health status to share with families and team members
Education
High School Diploma -
American Fork High School
American Fork, UT05.1999
Skills
- Patient and client communication
- Organization and multitasking
- Attention to detail
- Conflict resolution and de-escalation
- Strong Customer support skills
- Compassion and empathy
- Medical Coding and Insurance Coordination
- Record-keeping and documentation
- Scheduling and Calendar Management
- Team leadership and staff support
- Crisis management and emergency response
- Problem-solving and adaptability
- Confidentiality and professionalism
- Time management skills
- Medication administration and health monitoring
Timeline
Home Manager
Family Household
2006 - Current
Reception and Medical Coding Specialist
Petersen Medical
2004 - 2006
Direct Care Medical Assistant
Provo Care Center
2002 - 2004
Direct Support Professional
Provo Care Center
2001 - 2002
High School Diploma -
American Fork High School
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