Megan Ranco
San Antonio
Summary
Professional customer service and operations analyst with experience in optimizing processes and improving customer satisfaction. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in problem-solving, data analysis, and communication. Proven ability to streamline operations and enhance efficiency.
Overview
10
10
years of professional experience
Work History
Inventory Coordinator
Sodexo USA
2024.11 - Current
- Managed inventory levels to ensure product availability and minimize shortages.
- Coordinated shipping and receiving processes, enhancing overall supply chain efficiency.
- Implemented inventory tracking systems, improving accuracy in stock management.
- Analyzed inventory data to identify trends and optimize ordering procedures.
- Developed training materials for staff on inventory control best practices.
- Performed full inventory counts every 90 days.
- Performed data entry and completed proper paperwork.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
Warehouse Operations Supervisor
Conn's Home Plus
2022.08 - 2024.10
- Monitored employee attendance records ensuring adherence to policies outlined in collective bargaining agreements.
- Managed the daily shipping, receiving operations ensuring accurate documentation of incoming, outgoing goods.
- Resolved customer complaints swiftly through effective problem solving skills.
- Analyzed customer service trends to identify areas where operational efficiencies could be improved.
- Coordinated with vendors regarding shipments arrival times and damages while resolving any discrepancies quickly and efficiently.
- Utilized data analysis software to monitor warehouse performance metrics such as order fulfillment rates and storage capacity utilization.
- Maintained records of orders received, shipped or returned utilizing an automated system for tracking inventory movement.
- Performed regular cycle counts to verify accuracy of inventory levels in the warehouse.
- Implemented quality assurance protocols to ensure that products were properly stored, labeled and handled correctly prior to shipment.
- Guided loading and unloading of goods, maintaining safety standards at all times.
- Oversaw warehouse job functions to meet on-time delivery needs.
- Evaluated employee performance, motivating and disciplining staff when necessary.
- Interacted with and managed logistics partners to achieve on-time delivery and minimize freight costs.
- Planned work schedules and assigned duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
- Participated in hiring process by reviewing credentials, conducting interviews, and making hiring decisions and recommendations.
- Managed the scheduling of multiple trucks for daily routes while ensuring all orders were delivered in a timely manner.
- Tracked shipments from origin to destination using automated software systems.
Cross Dock Manager
Conn's Home Plus
2020.12 - 2022.08
- Assisted with developing efficient routing plans for shipments based on customer needs.
- Resolved conflicts among workers in a professional manner while maintaining a safe work environment.
- Worked closely with other departments to ensure smooth flow of goods throughout the supply chain process.
- Managed daily operations of cross dock facility, ensuring safety and efficiency standards were met.
- Collaborated with transportation staff to coordinate delivery schedules for outbound loads.
- Utilized advanced problem solving techniques to resolve customer issues in a timely manner.
- Conducted regular inspections of warehouse facilities to identify any potential hazards or areas requiring maintenance attention.
Cross Dock Lead
Conn's Home Plus
2019.02 - 2020.12
- Led a team of employees, and managed the receiving, data spreadsheets, product orders, cycle counts, shipping, accurate inventory, and efficiency of the warehouse.
- Used excellent verbal and written communication skills, math skills, and computer knowledge to ensure only the best results.
- Trained new employees for both morning, and evening shifts.
- Always uses exceptional customer service.
- Moves product throughout the warehouse.
- Handles customer pick ups.
- Manages time keeping.
- Organizes the office both systematically and within the filing cabinets.
- Collaborated closely with other departments to ensure smooth flow of operations throughout the warehouse facility.
- Managed shipping, receiving activities including loading, unloading trucks, verifying orders, preparing documents for shipments.
Manager
Jack in the Box
2016.02 - 2020.07
- Managed a staff of 25+ employees, time keeping, food safety, and truck orders.
- Excellent customer satisfaction always given.
- Provided solutions for all issues that we came across.
- Telephone skills, data entry, ability to work well with anyone I come across, sanitizes equipment, ensures FIFO, prepared food, maintained profitability, and never ceased to amaze.
Education
High School Diploma -
Georgetown High School
05.2011
Skills
- Customer Satisfaction/People Skills
- Detail-Oriented
- Time Keeping/Labor Saving Practices
- Directly Ensure & Maintain Safety
- Shipping & Receiving
- Team Building & Leadership
- Operations Management
- Warehouse Operations
- Data Entry
- Route Planning
Timeline
Inventory Coordinator
Sodexo USA
2024.11 - Current
Warehouse Operations Supervisor
Conn's Home Plus
2022.08 - 2024.10
Cross Dock Manager
Conn's Home Plus
2020.12 - 2022.08
Cross Dock Lead
Conn's Home Plus
2019.02 - 2020.12
Manager
Jack in the Box
2016.02 - 2020.07
High School Diploma -
Georgetown High School