Megan Rankin
Austin,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Claims Loss Reporting Rep
Progressive
12.2023 - Current
- Established new claims via inbound calls, ensuring clear communication of follow-up expectations with minimal assistance through MyCars and Claimpro.
- Set up tow and rental through Agero Dashboard and Enterprise for additional services on New Loss calls..
- Gathered information on current claims and directing the customer to the suitable contact.
- Provide a straighforward, empathetic, and assured claims experience, even during tough and difficult situations.
- Manually setup repairs through PD Suite and schedule inspections.
- Coached and mentored new hires in CLRU. Met with reps 2-4 times a week to provide feedback on calls and review procedures.
NRZ Specialist
Progressive Insurance
03.2023 - 12.2023
- Loaned out to assist TBH for setting up repairs/inspection and communicating liability.
- Loaned out to Draft Verification and took inbound calls confirming if checks where valid or needed to be reissued. Directed caller to appropriate representative for additional needs.
- Loaned out to Subrogation and completed dockets for Progressive attorneys in a timely manner.
- Loaned out to NCRT to assist with repairs and inspection during a catastrophe for an extended period of time. Contacted insured, gathered recorded statement, scheduled inspection and set call back expectations for adjuster.
Claims Loss Representative
Progressive Insurance
06.2021 - 03.2023
- Established new claims via inbound calls, ensuring clear communication of follow-up expectations with minimal assistance through MyCars and Claimpro.
- Set up tow and rental through Agero Dashboard and Enterprise for additional services on New Loss calls..
- Gathered information on current claims and directing the customer to the suitable contact.
- Provide a straighforward, empathetic, and assured claims experience, even during tough and difficult situations.
- Manually setup repairs through PD Suite and schedule inspections.
Office Coordinator
Comprehensive Sleep Medicine Associates
11.2017 - 05.2021
- Reviewed billing, registered patients at each visit utilizing policies for the capture of complete and up-to-date patient and insurance information.
- Collected payments including co-pays, past balance payments, and other patient-responsible charges, reconcile cash and charge batches and prepare deposits and open batch.
- Received and screened patient phone calls and provided information in person and over the phone.
- Reviewed policy with patients such and their benefits.
- Reviewed medical claims and submitted prior authorizations.
- Ordered supplies for the office and scheduled mandatory meetings.
Office Coordinator
Sun Stop Window Tinting
08.2011 - 11.2017
- Proficient in Quickbook, MS Word, Excel, and Powerpoint.
- Performed data entry, accounts receivable, and provided great customer service to clients in a friendly and professional manner.
- Handles a wide range of administrative, technical, and executive-support tasks.
- Resolved employer challenges with innovative solutions, systems and process improvements that increased efficiency, customer satisfaction and handled busy phone system.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
Education
Medical Assistant Certification, BLS - Medical Assisting
Southern Careers Institute
1701 W Ben White Blvd Ste 100, Austin, TX 7870411.2015
High School Diploma -
Premier High School
1701 W Ben White Blvd Suite 100A, Austin, TX 7870408.2011
Skills
- Decision Making
- Problem Solving
- Multitasking Abilities
- Effective Communication
- Telephone Etiquette
- Computer Proficiency
- Time Management
- Call Center Experience
Timeline
Claims Loss Reporting Rep
Progressive
12.2023 - Current
NRZ Specialist
Progressive Insurance
03.2023 - 12.2023
Claims Loss Representative
Progressive Insurance
06.2021 - 03.2023
Office Coordinator
Comprehensive Sleep Medicine Associates
11.2017 - 05.2021
Office Coordinator
Sun Stop Window Tinting
08.2011 - 11.2017
Medical Assistant Certification, BLS - Medical Assisting
Southern Careers Institute
High School Diploma -
Premier High School
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