Megan Ray
Sun Prairie,Wisconsin
Summary
Friendly and warm Treatment Coordinator with talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Substantial familiarity with Dentrix Software, procedures and treatments. Dedicated to establishing effective relationships with patients and staff members.
Overview
19
19
years of professional experience
Work History
Emergency Department Coordinator
UW Hospital and Clinics
06.2023 - Current
- Answer all incoming calls, assessing nature and urgency, and determine the appropriate triage of the call.
- Maintain courtesy and professionalism during urgent situations.
- Place emergent group pages for Trauma, Pediatric Trauma, Stroke Code, Neuro-Endovascular Stroke and ST Elevation Myocardial Infarction (STEMI) patients.
- Coordinate ED patient transport between facilities within the UW Health system of care including clerical duties associated with the transport proces
Administrative Assistant to Dean of Student
Middleton High School
08.2021 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered as Assistant Varsity Girls Basketball Coach
Patient Coordinator
Affiliated Dentists
03.2018 - 07.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Presented recommended treatment to patients with high degree of confidence and empathy, leading to a higher case acceptance.
- Assumed additional responsibility and a leadership role in training and mentoring front office staff, leading to an increase in efficiency and collections.
Assistant Girls Varsity Basketball Coach/In-School Suspension Supervisor
Baraboo School District
07.2016 - 03.2018
- Disciplined players for poor behavior to promote good sportsmanship, develop personal accountability, and build character.
- Motivated athletes to reach a new level of excellence in all aspects of their lives by challenging them to raise their personal goals each week.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Treatment Coordinator
Lane and Associateds
08.2014 - 06.2016
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
Dental Assistant
First Choice Dental
06.2011 - 07.2014
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
Lead Dental Assistant
Center for Cosmetic Dentistry
01.2006 - 06.2011
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Typed patient data into computer system using Dentix while following privacy laws and maintaining high-level accuracy.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Associate of Science - Psychology
Milwaukee Area Technical College
Milwaukee, WI05-2026
Skills
- Workload prioritization
- Scheduling coordination
- Team leadership
- Team supervision
- Problem-solving
- Decision-making
- Coaching and mentoring
- Training and mentoring
- Customer service
Timeline
Emergency Department Coordinator
UW Hospital and Clinics
06.2023 - Current
Administrative Assistant to Dean of Student
Middleton High School
08.2021 - 01.2023
Patient Coordinator
Affiliated Dentists
03.2018 - 07.2021
Assistant Girls Varsity Basketball Coach/In-School Suspension Supervisor
Baraboo School District
07.2016 - 03.2018
Treatment Coordinator
Lane and Associateds
08.2014 - 06.2016
Dental Assistant
First Choice Dental
06.2011 - 07.2014
Lead Dental Assistant
Center for Cosmetic Dentistry
01.2006 - 06.2011
Associate of Science - Psychology
Milwaukee Area Technical College
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