Summary
Overview
Work History
Education
Skills
AVALABILITY
Timeline
Generic

Megan R. Baldwin

Arlington,TX

Summary

Front office professional with strong organizational skills and focus on customer service. Proven ability to manage administrative tasks efficiently while ensuring smooth operations. Reliable team player adept at adapting to changing needs and prioritizing tasks. Skilled in communication, problem-solving, and using office technology to enhance productivity.

Overview

7
7
years of professional experience

Work History

Medical Front Office Clerk

Tri City Psychiatric
09.2022 - Current
  • Welcomes patients and visitors by greeting them in person or on the telephone and answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.
  • Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients promptly; preparing necessary documents for the visit; notifying provider of patients' late arrival; rescheduling or moving late arriving patients when necessary.
  • Comfort patients by anticipating patients' anxieties, answering patients' questions, and maintaining a clean and presentable front office and reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.
  • Maintains accurate financial records by updating patient financial information, recording and collecting patient charges, and providing patients with payment receipts.
  • Encourages patient compliance with preventive care by contacting patients and reminding them when they are due for preventive exams and screenings.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining the confidentiality of personal and financial information per HIPAA regulations.
  • Understands and complies with OSHA and any other regulatory requirements.
  • Maintains operations by following FOHFC policies and procedures.
  • Assists in the orientation of new personnel as directed.
  • Quickly learns and effectively uses our electronic health records system, Allscripts
  • Performs all other duties as trained and requested by provider and/or management.
  • Supervisor: Chris 817-200-6680
  • Salary: $13.00 or $16.00/hour
  • Hours Per Week: 40

Coffee Shift Lead/Barista

US Air Force
10.2021 - 09.2022
  • Oversee the entire shift, ensuring all baristas are present and on time and addressing any issues.
  • Engage with customers, take orders, and prepare beverages and food items while maintaining a positive and professional demeanor.
  • Assist with training new baristas, provide guidance and coaching to team members, and ensure they adhere to company standards.
  • Maintain a clean and organized work environment, ensure proper equipment operation, and follow company procedures for inventory, cash handling, and safety.
  • Address and resolve customer complaints or concerns promptly and effectively.
  • Assist with scheduling, inventory management, and other administrative tasks as needed.
  • Knowledge of the coffee and beverage menu thoroughly, including preparation methods and quality standards.
  • Collaborate effectively with other team members and supervisors and communicate clearly with customers and staff.
  • Contribute to achieving sales targets and maximizing revenue opportunities through upselling and promoting special items.
  • Supervisor: Valarie French 586-292-6276
  • Salary: $18.98
  • Hours Per Week: 40

Sales Store Checker

Defense Commissary Agency Europe
03.2020 - 07.2021
  • Scanning items, entering prices, and accepting payments (cash, credit/debit cards, etc.).
  • Greeting customers, answering questions about products, and providing helpful information.
  • Processing refunds and exchanges according to store policies.
  • Ensuring the checkout area is tidy and well-stocked with bags and supplies.
  • Packing purchased items securely in bags or boxes.
  • Accurately counting and reconciling cash drawer at the start and end of shifts.
  • Suggesting additional items or services to customers.
  • Familiarity with point-of-sale systems and their functions.
  • Adhering to company policies regarding cash handling, customer service, and safety.
  • Staying informed about product offerings, promotions, and pricing changes.
  • Supervisor: Jason Smith +44 1280 708789
  • Salary: $11.99/hour
  • Hours Per Week: 24

Bowling Center, Recreational Clerk

US Air Force
10.2019 - 03.2020
  • Manages the front desk, assigns lanes, rents shoes sells pro shop items, and answers customer inquiries.
  • Operates the control console, manages lane reservations, and ensures efficient lane flow.
  • Handles cash transactions, operates the cash register, and maintains sales records.
  • Reports any equipment malfunctions or maintenance needs to the supervisor.
  • Assists with setting up and breaking down for special events, leagues, and tournaments
  • Conducts inventories of pro shop items and potentially snack bar items.
  • Demonstrates proper equipment use and guides bowling techniques.
  • Opens and closes the facility as needed and may assist with other tasks as assigned.
  • Supervisor: Nora Daniels +44 128070 8140
  • Salary: $9.00/hour
  • Hours Per Week: 30

NAF Civilian Personnel Office HR Assistant

US Air Force
02.2019 - 10.2019
  • Conducted new hire orientation to verify completion of the appropriate paperwork, recording information on the human resources database.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Created and completed personnel action forms for hires, terminations, and title changes.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Organized company-wide events for team-building purposes, boosting overall morale among employees.
  • Played a key role in conflict resolution efforts, improving workplace harmony.
  • Supported the development of performance management systems, aligning employee objectives with company goals.
  • Organized team-building events, boosting morale and fostering a collaborative work environment.
  • Conducted regular employee performance reviews to identify areas for development and support career progression.
  • Improved employee satisfaction by organizing comprehensive onboarding sessions for new hires.
  • Monitored and analyzed employee satisfaction survey results.
  • Managed confidential employee records, safeguarding personal and professional information.
  • Supported payroll processing, ensuring accurate and timely salary distribution.
  • Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
  • Improved hiring quality by developing detailed job descriptions and selection criteria.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Created job descriptions on boards for vacant jobs.
  • Developed and maintained HR policies and procedures.
  • Conducted exit interviews with terminated employees.
  • Supervisor: Taylor Campbell +44 12807 0829
  • Salary: $10.50/hour
  • Hours Per Week: 20

Croughton School Age Care Center, Child & Youth Program Assistant

US Air Force
10.2018 - 10.2019
  • Explained and enforced the rules and regulations of the program.
  • Created a safe, fun environment for children and teens attending special programs at the facility.
  • Assisted with youth development and other recreation programs to improve the quality of the camper experience.
  • Assisted supervisor by completing administrative and clerical tasks for the program.
  • Recommended activities, equipment, and supplies for programs and identified vendors to furnish materials.
  • Communicated frequently with campers and parents to meet camper needs and achieve high satisfaction ratings.
  • Provided individualized support for youth facing personal or academic challenges, helping them navigate difficult situations successfully.
  • Provided support to program leaders, resulting in smoother daily operations.
  • Promoted a safe and inclusive environment, fostering positive relationships among participants.
  • Enhanced youth engagement by implementing creative and interactive program activities.
  • Tracked participant progress throughout the program using assessments and evaluations; collaborated with team members to adapt programming accordingly.
  • Implemented evidence-based practices within the program framework for more effective interventions and lasting results.
  • Delivered informative presentations on various topics relevant to youth, boosting their knowledge base.
  • Maintained regular communication with parents/guardians regarding participant progress and any concerns or issues during programming hours.
  • Organized special events and field trips, contributing to memorable experiences for participants.
  • Developed strong partnerships with community organizations and local schools, expanding resources available for program participants.
  • Facilitated group discussions among participants, promoting critical thinking skills and collaborative problem-solving abilities.
  • Actively monitored youth behavior, intervening when necessary to maintain a positive atmosphere.
  • Contributed to ongoing program evaluation processes for continuous improvement efforts.
  • Managed administrative tasks, including attendance tracking and parent communication, ensuring accurate records and timely updates.
  • Compiled monthly reports outlining achievements within each program, providing valuable data to inform future planning and decision-making processes.
  • Supervisor: Daniel +44 1280 708240
  • Band: NA-03
  • Salary: $11.84/hour
  • Hours Per Week: 20

Education

Associate’s Degree - Medical Office Assistant

Liberty University
Lynchburg, VA
05.2024

High School Diploma - undefined

Central Georgia Technical College
Warner Robins, GA
05.2015

Skills

  • Patient charting
  • Scheduling appointments
  • Filing systems
  • Database entry
  • Work prioritization
  • Schedule management
  • Typing speed
  • Schedule and calendar management
  • Spreadsheet development
  • Scanning and copying
  • Time management
  • Listening skills
  • Cash handling
  • Administrative skills
  • Insurance verification
  • Appointment setting

AVALABILITY

  • Job Type: Permanent
  • Work Schedule: Full Time

Timeline

Medical Front Office Clerk

Tri City Psychiatric
09.2022 - Current

Coffee Shift Lead/Barista

US Air Force
10.2021 - 09.2022

Sales Store Checker

Defense Commissary Agency Europe
03.2020 - 07.2021

Bowling Center, Recreational Clerk

US Air Force
10.2019 - 03.2020

NAF Civilian Personnel Office HR Assistant

US Air Force
02.2019 - 10.2019

Croughton School Age Care Center, Child & Youth Program Assistant

US Air Force
10.2018 - 10.2019

High School Diploma - undefined

Central Georgia Technical College

Associate’s Degree - Medical Office Assistant

Liberty University

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