Summary
Overview
Work History
Skills
Timeline
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Megan Reams

Spring Valley,CA

Summary

Proven leader and effective communicator, adept at enhancing customer satisfaction and streamlining workflow. At McDonald's, spearheaded team training, boosting efficiency and service quality. Excels in customer service and leadership, demonstrating significant improvements in operational success.

Overview

19
19
years of professional experience

Work History

Telemarketer

Retro Graphix
La Mesa
07.2024 - Current
  • Initiated outbound calls to prospective clients using scripts.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Followed up on sales leads through outbound calling.
  • Maintained and recorded customer information in database.

Shift Manager

McDonald's
San Diego, CA
05.2007 - 11.2014
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Concessions/Lobby Attendant

Olympic Cinemas
Bremerton, WA
01.2006 - 03.2007
  • Greeted customers and provided excellent customer service.
  • Operated cash register to record sales transactions, accepted payment, and gave correct change.
  • Maintained cleanliness of concession stand area by wiping counters, sweeping floors, and disposing of trash.
  • Adhered to all health codes while handling food items such as popcorn, hot dogs, nachos.
  • Processed credit card payments accurately using point-of-sale system.
  • Prepared food items such as popcorn, nachos, hotdogs according to recipes.
  • Assisted in handling guest complaints or issues in a professional manner.
  • Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.

Skills

  • Customer Service
  • Workflow planning
  • Quality assurance
  • Coaching and mentoring
  • Teamwork
  • Leadership

Timeline

Telemarketer

Retro Graphix
07.2024 - Current

Shift Manager

McDonald's
05.2007 - 11.2014

Concessions/Lobby Attendant

Olympic Cinemas
01.2006 - 03.2007

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Megan Reams