Megan Reardon

• Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
• Maintained a clean, organized, and visually appealing retail environment to attract and retain customers.

• Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
• Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
• Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
• Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
• Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
• Reduced shrinkage rates by implementing tighter inventory controls and reinforcing employee awareness of loss prevention techniques.
• Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
• Fostered an atmosphere of teamwork among staff members through regular communication, collaboration on projects, and recognition of individual achievements.
• Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
• Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.

Made orders, counted inventory, opening and closing procedures. Counting the cash and the bank being prepared for next shift. Stocking working with vendors. Training new team members. Lawn and yard work cleaning outside the station. Dealing with theft and and drive always. Worked extended shifts.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.