Megan Reed
Niles
Summary
Dynamic professional with extensive experience in customer service, excelling in problem solving and effective communication. Proven ability to enhance client satisfaction through accurate knowledge and organizational skills, consistently delivering exceptional service and maintaining a welcoming environment. Adaptable and committed to fostering positive relationships with diverse clientele.
Overview
2
2
years of professional experience
Work History
Receptionist
First Baptist Church of Niles
Niles
06.2025 - Current
- Greeted visitors and provided information about church services and events.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments for pastoral care and church meetings as needed.
- Maintained church office supplies and ensured inventory was adequately stocked.
- Handled correspondence, including emails, mail, and newsletters for the congregation.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Employee
Pesa Italian Rolls
Warren
05.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Organized kitchen storage areas for efficient use of space.
- Organized take-out orders in an efficient manner.
- Organized deliveries in a timely and efficient manner.
- Managed multiple tasks simultaneously while remaining organized and efficient.
Sales Employee
TJ Maxx, TJX Companies
Warren
12.2023 - Current
- Maintained organized displays to optimize product visibility and appeal.
- Processed transactions efficiently with point-of-sale systems.
- Acquired knowledge of company policies to deliver accurate information to customers.
- Managed restocking and maintenance tasks to uphold store cleanliness.
- Executed returns and exchanges in accordance with store policies.
- Delivered exceptional customer service to enhance shopping experience.
- Accepted cash and credit card payments, issued receipts, and provided change.
Education
High School Diploma -
Niles Mckinley High School
Niles05-2024
Human Development And Family Science
Kent State University
Kent, OHSkills
- Customer service
- Appointment scheduling
- Adaptability
- Office organization
- Phone etiquette
- Client relationship management
- Effective communication
- Problem solving
Affiliations
- Varsity Volleyball
- Key Club
- Spanish Club
- Marching and Concert Band
- National Honors Society
- Alpha Lambda Delta Honors Society
Accomplishments
- Graduated with Honors
- Deans List at Kent State
- Top 10% of my Graduating Class
- Class Treasurer Sophomore-Senior Year
References
References available upon request.
Timeline
Receptionist
First Baptist Church of Niles
06.2025 - Current
Employee
Pesa Italian Rolls
05.2024 - Current
Sales Employee
TJ Maxx, TJX Companies
12.2023 - Current
High School Diploma -
Niles Mckinley High School
Human Development And Family Science
Kent State University
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