Megan Retana

• Cap 2: Freight unload / stocking

-Asset Protection: safety checks, company (shrinkage minimizing and documenting), sales floor question and concerns

-Overnight Maintenance: sweeping, mopping, waxing, dusting, safety sweep, event preparation, caution and directional signage and painting

-E-commerce associate: fulfill customers orders, quality inspection over selected merchandise, practicing and cross-checking food handling and safety regulations, dispensing products to customers with a white glove experience, contacting customers regarding unforeseen order changes and seeking out above expectation resolutions within company guidelines

• Received Employee of the month April 2022
• Currently in training with H.R
• Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
• Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
• Enhanced inventory accuracy through diligent tracking and updating of stock records.

• Customer service: It was my duty to emphasize the importance of the customer, identify the issue, and use resources to resolve it
• While providing white glove customer service. -Sales representative: During this time it was important to build a personal connection and understanding of the customers needs to create tailored recommendations
• I was responsible for processing discounts and sales transactions well legally documenting conversations, transactions, and any other action taken with customers or accounts. -Retention agent: I was hand selected out of over 700 employees to be a Retention agent
• When a customer has made the decision to part ways with our company I was a last resort contact to provide a satisfactory solution to retain the loyalty of these customers

• Maintain the cleanliness of the property including the laundry rooms and pool
• Insure the safety of the tenants by contacting emergency services in the case of any natural disaster, plumbing, electrical, gas leaks or fires on the property
• Escort any people loitering of the premises
• Overall ensuring the general safety and well-being of all tenants in an emergency situation.

• Display technician: At appointments that have been followed up to I perform product test were im expected to unpack, test, sanitize and repackage products to like new quality
• Answer any questions and set up a payment arrangement with a credit check as necessary for the sale. -Canvasser: Canvas neighborhoods door to door setting appointments -Carpet cleaning: using the product on one area of clients choice to show quality of product and ease of use.