Megan Reynoso
Katy
Summary
Dynamic Operations Coordinator with a proven track record at Veritiv Corporation, excelling in operations coordination, billing and customer service. Spearheaded projects to enhance operational efficiency and client satisfaction. Demonstrated success in fostering team collaboration and implementing process improvements, significantly boosting productivity and customer loyalty.
Overview
5
5
years of professional experience
Work History
Operations Coordinator
Veritiv Corporation
02.2024 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Oversaw day-to-day operations of large teams across several sites.
- Worked with vendors to make purchases and reconcile invoices.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Created packing slips.
- Generated inventory and cycle count reports.
- Conducted inventory cycle counts.
- Generated bill of ladings.
- Coordinated container inbounds.
- Arranged freight for domestic orders.
- Manually received orders into our system.
- Arranged transfer orders between warehouses.
- Picked sales orders.
Billing Specialist
Veritiv Corporation
09.2021 - 02.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Generated monthly billing and posting reports for management review.
- Processed customer credits.
- Trained new employees.
Customer Service Representative
Veritiv Corporation
02.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Generated open order reports to ensure customers were receiving their ware in a timely manner.
- Worked closely with accounting to ensure orders were being billed in a timely manner.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Katy High School
Katy05-2019
Skills
- Scheduling management
- Billing systems and software
- Customer invoicing
- Invoice processing
- Data entry
- Process implementation
- Claims processing
- Inventory oversight
- Computer proficiency
- Account reconciliation
- Complaint handling
- Invoice generation
- Logistics coordination
- Claim submission
- Client relations
- Month-end closing procedures
- Microsoft D365
- Order processing
- Documentation
- Scheduling coordination
- Cycle Counts
- Operations management
- Data analysis
- Customer service
- Team collaboration
- Customer relations
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
Languages
Spanish
Native or Bilingual
Timeline
Operations Coordinator
Veritiv Corporation
02.2024 - Current
Billing Specialist
Veritiv Corporation
09.2021 - 02.2024
Customer Service Representative
Veritiv Corporation
02.2020 - 09.2021
High School Diploma -
Katy High School
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