Megan Ribaudo, LCSW
MBA Candidate
Summary
Experienced Director of Clinical Operations with 13+ years of leadership in healthcare management. Licensed Clinical Social Worker and MBA candidate with a proven track record of improving efficiency by 30% and reducing costs through strategic resource optimization. Expertise in clinical systems design, compliance, and care delivery innovation. Skilled in leading cross-functional teams, driving transformative initiatives, and optimizing operations to elevate care quality and organizational performance.
Overview
13
13
years of professional experience
Work History
Director of Clinical Operations
Vori Health
07.2024 - Current
- Designed and delivered data dashboards to the executive team, driving strategic decision-making with actionable insights.
- Oversaw staffing, hiring, capacity planning, and scheduling to align with organizational goals.
- Enhanced clinical workflows by 30%, increasing clinician efficiency and patient care time.
- Collaborated with leadership to prioritize client needs, optimize workflows, and support product development.
- Chaired the Quality Committee, fostering continuous improvement through audits and performance initiatives.
- Led cross-functional teams to deliver high-impact projects on time and within scope.
- Supported clinicians during crises, addressing root causes, implementing solutions, and preventing recurrence.
- Developed KPIs to track progress and identify areas for improvement.
- Streamlined clinician onboarding and training to align with organizational objectives.
- Partnered across departments to refine policies, processes, and team roles.
- Spearheaded clinical partnerships and integrated innovative tools to improve care delivery.
- Supervised daily clinical operations to maintain efficiency and quality standards.
Sr. Clinical Operations Manager, Account Manager
Vori Health
04.2022 - 07.2024
- Managed KPIs and SLAs for the clinical team, driving optimal performance and accountability.
- Partnered with RCM to align with payor requirements and provide staff training as needed.
- Authored over 75% of SOPs, leading change management initiatives across the organization.
- Identified priority technology needs, collaborating with Operations and Technology teams to evaluate build vs. buy solutions.
- Secured and integrated new tech tools, enhancing clinical team agility and providing comprehensive training for success.
- Implemented advanced analytics to enable real-time decision-making in clinical processes.
- Oversaw 5+ accounts, delivering monthly support and data insights.
- Ensured compliance with URAC, NCQA, and Quality standards as an active Quality Committee member.
- Collaborated with Licensing and Credentialing teams to support partnerships and growth strategies.
- Optimized clinic operations to improve workflow efficiency and patient satisfaction.
- Recognized as Vori’s first Employee of the Month for outstanding contributions.
- Identified and resolved critical tech bugs and roadblocks by working closely with Tech teams.
- Co-created the Vori Mentorship Program and actively participated in the DE&B council.
Program Director
Samaritan Daytop Village
05.2019 - 02.2022
- Directed a team of 60+ staff, managing an intensive crisis management program and operations of a nine-story facility.
- Monitored program performance using data analytics and outcome metrics to drive continuous improvement.
- Developed internal quality measures to track program success and identify growth opportunities.
- Designed and implemented incentive programs to boost staff morale, improve performance, and achieve quality targets.
- Elevated program outcomes through data-driven strategies and quality assurance initiatives.
- Spearheaded cross-program collaborations to enhance service integration and streamline operations.
- Optimized data collection protocols, improving the accuracy and reliability of insights for decision-making.
- Reduced staff turnover by 20% through support groups and morale-enhancing initiatives.
- Supervised the Yonkers Westchester County Department of Family Services Diversion Program, ensuring effective service delivery and program success.
Clinical Consultant
Homes for the Homeless
08.2018 - 08.2019
- Delivered clinical education to 10 LMSW's through individual and group supervision
- Developed staff training tailored to the agency's specific needs
- Implemented risk and safety planning
- Promoted best practice documentation
- Utilized motivational interviewing techniques
Sr. Program Manager, Program Manager
NADAP
06.2016 - 05.2019
- Managed and improved a program overseeing 40 staff members and 1700 clients
- Provided clinical supervision to social work staff and support groups to address staff burnout and fatigue
- Managed crises like risk of suicide/homicide, DV, ensuring client safety and support
- Boosted client engagement by 30% through strategic team restructures
- Pioneered a comprehensive 13-week staff training program, increasing operational efficiency
Program Coordinator, Co-Investigator
Mount Sinai Beth Israel Hospital
10.2013 - 05.2016
- Led the CHIP program, an IRB-approved palliative care research initiative focused on reducing hospital readmissions in a metropolitan hospital.
- Presented findings at national conferences, demonstrating expertise in palliative care.
- Implemented assessment systems and clinical tools to improve care transitions.
- Developed educational curricula for home care social workers and palliative care staff.
- Established and supervised a volunteer program to support palliative care services.
- Ensured strict compliance with IRB standards in all research activities.
Medical Social Worker
Montefiore Hospital
08.2011 - 12.2013
- Assessed patients' medical requirements and insurance details to devise secure discharge plans for a metropolitan hospital unit, at times in the emergency department and pediatrics.
- Collaborated actively in interdisciplinary team sessions daily
- Implemented crisis interventions and case evaluations
- Facilitated case discussions with hospital staff and patient families
Education
MBA - Candidate
Boston University
Remote12-2025
MSW - Clinical Social Work: Health And Mental Health
Columbia University
New York, NY05.2011
BS - Psychology
State University of New York
Oneonta, NY05.2009
Skills
- Clinical Leadership
- Shift Scheduling
- Clinical Education and Supervision
- Developing Training Programs
- Healthcare Administration
- Staff Development
- Analytic Skills
- Performance and Process Improvement
- Looker, ThoughtSpot, Excel, PowerPoint, SharePoint, Outlook, Zendesk, Mixpanel, Healthie (EHR), Elation (EHR), Allscripts (EHR)
- Project Management & Tools: ClickUp, MondayCom
Timeline
Director of Clinical Operations
Vori Health
07.2024 - Current
Sr. Clinical Operations Manager, Account Manager
Vori Health
04.2022 - 07.2024
Program Director
Samaritan Daytop Village
05.2019 - 02.2022
Clinical Consultant
Homes for the Homeless
08.2018 - 08.2019
Sr. Program Manager, Program Manager
NADAP
06.2016 - 05.2019
Program Coordinator, Co-Investigator
Mount Sinai Beth Israel Hospital
10.2013 - 05.2016
Medical Social Worker
Montefiore Hospital
08.2011 - 12.2013
MBA - Candidate
Boston University
MSW - Clinical Social Work: Health And Mental Health
Columbia University
BS - Psychology
State University of New York
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