Megan Richards
Pendleton,IN
Summary
Seasoned Operations Manager and talented leader with 8 years of experience with accounting and payroll along with applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Avant Garde Limousines & Transportation
10.2022 - 02.2024
- Optimized Reservation Workflow: Streamlined reservation processes to enhance customer experience, resulting in a reduction in booking errors and an increase in customer satisfaction
- Efficient Payroll Management: Implemented an accurate and efficient bi-weekly payroll system, ensuring timely payments and compliance with labor regulations for a team of 22
- Strategic Driver Scheduling: Developed a dynamic scheduling system for drivers, leading to a 25% decrease in idle time and a 10% increase in daily trip efficiency
- Continuous Process Improvement: Actively identified and implemented process improvements
- Customer Service Excellence: Fostered a culture of exceptional customer service
- Goal Achievement: Consistently exceeded revenue and performance targets, delivering results that surpassed company expectations.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Partnered with vendors and suppliers to effectively manage and budget.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Transfer Deputy
Hancock County Auditor
06.2022 - 10.2022
- Transferred properties within Hancock County
- Split parcels
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
Triage Coordinator
Seven Corners
08.2021 - 05.2022
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
- Generated, posted and attached information to claim files.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Maintained accurate and up-to-date records of claim information for future reference.
Customer Service Representative
Allied Solutions
03.2021 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Office Manager
Lazar Insurance
10.2020 - 03.2021
- Processed insurance changes for auto and homeowners insurance
- Provided Certificates of Insurance to Commercial lines
- Created, maintained and updated filing systems for paper and electronic documents.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Quality Review Specialist
American Speciality Health
12.2016 - 10.2020
- Quickly excelled from a level one claims examiner to a quality review specialist
- Less than 3% error margin
- Correctly complied with all healthcare requirements including: HIPPA, NCQA accreditation, Fraud & Waste management
- Consistently stayed on top of all the changing healthcare protocols needed to correctly and legally process claims
- Created and implemented trainings for new programs and protocols then successfully taught the classes to employees to teach them
- Daily duties included: Reviewing other employees claims to ensure proper processing and that we are staying within HIPPA regulations, giving proper feedback for incorrect claims, processing dual coverage claims and ensuring they are properly paid out.
Office Manager / Personal Assistant
Jennifer Meader
03.2016 - 11.2016
- Managed staff schedules and payroll
- Ensured office supplies were ordered and bills were paid
- Email and social media management for personal and business
- Office filing and records stayed up to date and compliant.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Accounting
Salem International University
Salem, WV08.2024
Bachelor of Science - Business Administration
Salem University
Salem, WV12.2020
Skills
- Desktops, Laptops, and Mobile Devices
- Payroll Administration and Timekeeping
- Purchasing and planning
- Resource Allocation
- Staff Scheduling
- Operations Management
- Marketing
- Cross-Functional Collaboration
Timeline
Operations Manager
Avant Garde Limousines & Transportation
10.2022 - 02.2024
Transfer Deputy
Hancock County Auditor
06.2022 - 10.2022
Triage Coordinator
Seven Corners
08.2021 - 05.2022
Customer Service Representative
Allied Solutions
03.2021 - 08.2021
Office Manager
Lazar Insurance
10.2020 - 03.2021
Quality Review Specialist
American Speciality Health
12.2016 - 10.2020
Office Manager / Personal Assistant
Jennifer Meader
03.2016 - 11.2016
Bachelor of Science - Accounting
Salem International University
Bachelor of Science - Business Administration
Salem University