MEGAN RICHARDS
Manhattan,KS
Summary
Taking control of my career, I'm changing from a customer service background to a support role within a childcare or educational environment. I'm a highly motivated team player with a passion for helping others which was why I initially chose customer service. I am in my second year of college, getting an Associates degree in childhood education, I will go on to get a Bachelors degree in special education. I have developed excellent organizational and communication skills and am looking for an opportunity to assist in a meaningful way. I hope you will consider me for this role.
Overview
9
9
years of professional experience
Work History
AUTO CLAIMS ASSOCIATE
State Farm
10.2022 - 04.2024
- Answered inbound and made outbound calls to customers within a fast-paced call center environment.
- Supported customers through personalized, caring and simple interactions.
- Proactively investigated claims.
- Accurately documented claim files
- Multi-tasked across multiple platforms.
- Received four raises based on performance, increasing pay from $39,000 annually to $44,745.00.
- Licensed in Property/Casualty Adjusting in all states requiring licensure to adjust claims.
- Work 75% remote, 25% in office.
- Maintained high performance standards across the board.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims
HEALTH CLAIMS ASSOCIATE
Fringe Benefit Group
04.2022 - 10.2022
- Followed privacy and HIPAA guidelines.
- Used a task system to be accountable and deliver on commitments in a work-from-home environment.
- Used an educational tone to promote understanding and acceptance of positive and negative outcomes in regards to customer's health-insurance policies.
- Gained experience in health/medical benefits claim inquiries and retirement account setup and handling.
- Autonomous, 100% remote environment.
SENIOR CUSTOMER SERVICE ASSOCIATE
HiEnd Accents
01.2022 - 04.2022
- HTook sales orders in person, over the phone, and through a chat system - generating additional revenue every month.
- Worked closely with other departments to complete orders and resolve customer issues in a timely manner.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Kept customers informed throughout issue-resolution process.
- Trained new customer service employees in a corporate environment.
CUSTOMER SERVICE REPRESENTATIVE
Advanced Call Center Technologies, LLC
06.2020 - 01.2022
- Helped manage customers' Bank of America accounts promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent attention to customers through phone conversations.
- Assisted with customer requests and answered questions thoroughly to improve satisfaction.
- Handled over 50+ customer calls per day.
SOLUTIONS SPECIALIST
Verizon Wireless
10.2017 - 01.2020
- Greeted customers to determine wants or needs in regards to electronic devices.
- Maintained knowledge of current sales and promotions.
- Troubleshooted customer devices and diagnosed malfunctions.
- Used active listening skills to increase sales revenue while maintaining a valuable relationship with the customer.
- Assisted teammates with sales-processing tasks to meet daily sales goals and increased purchase amounts by cross-selling with similar products.
STORE MANAGER
Paramour Coffee
10.2016 - 10.2017
- Prepared store for opening and closing: counted cash drawers and delivered bank deposits.
- Interviewed and trained new employees.
- Adhered to company food, safety, quality and sanitation policies.
- Tracked store inventory and ordered new products to prevent shortages.
ASSISTANT MANAGER
Cato Fashions
08.2015 - 12.2016
- Maintained knowledge of sales and promotions, return policies and security practices.
- Engaged customers immediately to build connections and uncover specific needs.
- High-volume cash handling and regularly made bank deposits.
- Promoted to full-time Assistant Manager after two weeks in the part-time Associate position.
Education
High School Diploma -
South Wolds Academy
United Kingdom03.2013
Some College (No Degree) - Childhood Education
Barton County Community College
Fort Riley North, KSSkills
- Problem Solving
- Customer Service
- Child Development
- Documentation
- Regulatory Compliance
- Accuracy and Precision
- Secure Data Practices
- Computer Skills
Affiliations
- I love to participate in outdoor fitness challenges.
- I enjoy reading, and participate in book clubs that challenge my usual go-to for books.
Timeline
AUTO CLAIMS ASSOCIATE
State Farm
10.2022 - 04.2024
HEALTH CLAIMS ASSOCIATE
Fringe Benefit Group
04.2022 - 10.2022
SENIOR CUSTOMER SERVICE ASSOCIATE
HiEnd Accents
01.2022 - 04.2022
CUSTOMER SERVICE REPRESENTATIVE
Advanced Call Center Technologies, LLC
06.2020 - 01.2022
SOLUTIONS SPECIALIST
Verizon Wireless
10.2017 - 01.2020
STORE MANAGER
Paramour Coffee
10.2016 - 10.2017
ASSISTANT MANAGER
Cato Fashions
08.2015 - 12.2016
High School Diploma -
South Wolds Academy
Some College (No Degree) - Childhood Education
Barton County Community College