Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Richey

MURFREESBORO,Tennessee

Summary

Experienced customer success and patient care coordinator adept at supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, customer care, financial planning, health screening, specific care needs and services. Resourceful professional and collaborative team player.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Private Swim Instructor

Sea Love Swim
05.2023 - Current
  • Taught students pool and water safety guidelines.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Adapted teaching techniques to different learning styles.
  • Implemented proper safety protocols and emergency response plans.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Developed and implemented lesson plans based on individual student needs.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Collaborated with swim team coaches to develop successful training plans.
  • Assisted with coordinating and running special events and competitions.
  • Provided emergency first aid and CPR as needed.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Utilized effective record-keeping system for tracking customer information.

Patient Coordinator/ Healthcare Financial Rep

Public Partnerships, PPL
02.2023 - Current
  • Work with over 45 cases monthly.
  • Share patient status updates during shift changes to ensure a continuum of care.
  • Aide in the development and betterment of patient management and workflow processes.
  • Accurately reviewed and updated patient and financial information.
  • Interviewed patients about payment plans, and provided applications for payment assistance.
  • Explained payment requirements, accepted payment methods and billing procedures.
  • Helped customers understand and fill out applicable forms.
  • Established financial arrangements for self-pay patients.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Assessed risk factors of patients and made referrals for further services.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Worked side-by-side with MCO's for children and adults with developmental disabilities.
  • Strategically assessed specific ranges of disabilities per each individual.
  • Created care plans and specific needs for patients with disabilities.
  • Directly and indirectly communicated with the patient and assessed if a representative was needed.


Administrative Assistant

SunRiver IT
02.2019 - Current
  • .
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Youth Soccer Coach

One Goal Sports
04.2022 - 07.2023
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Improved player behavior through modeling and disciplinary interventions.
  • Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
  • Developed and led age- and ability-appropriate soccer training drills.
  • Built positive, productive training environments fostering team unity and camaraderie.
  • Engaged parents, players and staff to maintain open, constructive communications.
  • Coordinated game and practice schedules within rigid training timeframes.
  • Evaluated players' performance and provided constructive feedback to improve abilities.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Offered constructive feedback to clients to help reach goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Utilized various coaching models and techniques to maximize client success.
  • Analyzed client feedback to adjust coaching sessions accordingly.

Licensed Insurance Agent

Ehealthinsurance
05.2021 - 05.2022
  • Managed master calendar and scheduled appointments for three providers based on optimal patient loads and clinician availability.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Exceeded corporate quotas for monthly policy sales.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Utilized CRM software to manage client relationships.
  • Created detailed reports for management to track performance and sales.

Medical Sales Rep/Medical Office Assistant

NxtGenMed
10.2020 - 02.2021
  • Supplied hospitals and physicians with in-depth information on specific products.
  • Prepared and delivered product presentations and answered questions about products to increase sales.
  • Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
  • Worked with medical teams on smooth implementation and operation of new products.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Maintained professional demeanor while treating patients with respect and dignity.
  • Discussed new medications and technologies specific to patient's conditions.
  • Maintained detailed records of medical supplies and ordered supplies.
  • Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
  • Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
  • Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
  • Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Family Nanny/Personal Care Assistant/Special Needs Caregiver

Self-employed
03.2014 - 08.2019
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Organized different types of activities to enhance physical and intellectual development.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Implemented daily routine to maintain structure and stability
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments, and issues.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Worked with individuals with special needs to increase social skills and independence.
  • Kept complete and accurate records, documenting care and patient progress.
  • Administered medication to manage symptoms and promote healing.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.

Education

Master of Science - Health Care Management

South College
Knoxville, TN
07.2020 - Current

Associate of Applied Science - Medical Billing And Coding

Nashville State Community College
Nashville, TN
01.2021

Associate of Applied Science - Dental Assisting

Dental School of Nashville
Brentwood, TN
12.2015

Skills

  • Appointment scheduling
  • Patient education
  • Insurance verifying
  • Strong communication
  • Multidisciplinary team collaboration
  • Organization
  • Treatment coordination
  • Interpreting physician orders
  • Reading Comprehension
  • Business Development
  • Medical Histories and Vital Statistics
  • Analytical and Critical Thinking
  • Conflict Resolution
  • Complex Problem-Solving
  • Patient Registration
  • Federal Laws
  • Office Supplies and Inventory
  • Office Cleaning
  • Quality Standards Compliance
  • Financial Oversight
  • Customer Inquiries
  • Insurance Practices
  • Insurance Company Communication
  • Customer Service
  • Updating Customer Accounts
  • EMR Systems
  • Customer Experience
  • Verbal and Written Communication
  • Organizational Skills
  • Admissions Processes
  • Reviewing Patient Information
  • Prescription Refills
  • Document Uploading
  • Customer Advising and Referral
  • HIPAA Guidelines
  • Medical Terminology
  • Electronic Health Records Systems
  • Cardiopulmonary Resuscitation (CPR)
  • Special Needs Clients
  • Personal Care Assistance
  • Client Requirements
  • Child Behavior Modification
  • Social Behaviors
  • Review Cases
  • Communication Assistance
  • First Aid Certification
  • Compassionate Patient Care
  • Patient Assessments
  • Medical Records Management
  • Observational Skills
  • Developmental Disabilities
  • Patient Histories
  • Case Assessments
  • Patient-Centered Care
  • Client Needs Assessment

Timeline

Private Swim Instructor

Sea Love Swim
05.2023 - Current

Patient Coordinator/ Healthcare Financial Rep

Public Partnerships, PPL
02.2023 - Current

Youth Soccer Coach

One Goal Sports
04.2022 - 07.2023

Licensed Insurance Agent

Ehealthinsurance
05.2021 - 05.2022

Medical Sales Rep/Medical Office Assistant

NxtGenMed
10.2020 - 02.2021

Master of Science - Health Care Management

South College
07.2020 - Current

Administrative Assistant

SunRiver IT
02.2019 - Current

Family Nanny/Personal Care Assistant/Special Needs Caregiver

Self-employed
03.2014 - 08.2019

Associate of Applied Science - Medical Billing And Coding

Nashville State Community College

Associate of Applied Science - Dental Assisting

Dental School of Nashville

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Megan Richey