Hi, I’m
MEGAN RINDER-GODDARD
Bristol,VT
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
years of professional experience
1
Certification
Work History
ADDISON COUNTY RESTORATIVE JUSTICE SERVICES
DLS/DUI & Reparative Case Manager
2023.04 - Current (1 year & 5 months)
Job overview
- Managing cases for clients who are charged with DLS or DUI in Vermont involves various tasks.
- Case load of 60 clients ranging from minimal case load to higher level of management.
- This includes coordinating within programs, for pre-charge, court referral, or probation referrals.
- Additionally, collaborating with States Attorney and Public Defenders is crucial.
- Attending court arraignments and providing services is also part of this role.
- Filing necessary documents within court system using Odyssey is essential.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Established and maintained relationships with key stakeholders.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Worked closely with Department of Motor Vehicles to fulfill licensing requirements is necessary.
- Case management acting as victim liaison. This involves supporting and assisting victims throughout legal process.
- Additionally, working with clients who struggle with substance abuse and mental health issues is significant part of job. This includes processing referrals for mental health and substance abuse assessments.
- Furthermore, helping clients find local resources for housing, substance abuse treatment, mental health counseling and support, food, and shelter is crucial.
- As case manager, it is important to guide clients through program requirements from start to finish.
- This involves ensuring that they meet all necessary criteria and complete necessary steps.
- Additionally, having certification in Abuse Reporting/mandated reporter is essential to fulfill reporting obligations.
- Overall, case management in this context involves a range of responsibilities to support clients facing criminal charges and help them navigate legal system while addressing their specific needs.
THE CLEANING FAIRY
Owner
2016.04 - 2019.09 (3 years & 5 months)
Job overview
- Provide cleaning services for both residential and commercial properties, ensuring clean and sanitized environment for clients.
- Obtaining solid client base of 12 clients per week and coordinating schedules with clients to ensure satisfaction of services.
- Create and send invoices to customers, keeping track of payments and managing financial transactions efficiently.
- Oversee inventory management, ensuring that cleaning supplies and equipment are well-stocked and readily available for use.
- Regularly update inventory records to avoid shortages or excess stock.
VERMONT BICYCLING VACATIONS
Document Services
2015.03 - 2016.04 (1 year & 1 month)
Job overview
- In accordance with requests made by Customer Service department, was responsible for sending out final documents and T-shirts through mail.
- This involved carefully packaging and addressing each item to ensure it reached their intended recipients in timely manner.
- As part of my daily responsibilities, efficiently handled mailing process for welcome packets.
- This included following instructions provided in fulfillment memo to ensure that all necessary items were included in each packet.
- I paid close attention to detail to ensure accuracy and customer satisfaction.
- In addition to managing mailing process, took charge of various other tasks to ensure smooth operations within office.
- This included maintaining and operating postage machine and printers, which were essential for printing and sending out important documents.
- I also took responsibility for managing inventory of stationary, office supplies, and mailing supplies, ensuring that we always had adequate stock to meet our needs.
- Responsible for managing packages sent through FedEx and UPS, ensuring they were properly labeled and dispatched.
- Additionally, I played crucial role in delivering mail and packages to and from different departments, ensuring efficient communication and timely delivery.
- Moreover, I took pride in maintaining cleanliness and functionality of buildings and grounds, ensuring pleasant and safe working environment for all employees.
- Lastly, I diligently worked on maintaining accuracy and cleanliness of our databases, ensuring that catalog and email deletions or changes were made within specified timelines.
- I also assisted marketing team by updating databases and handling returned mailers, ensuring that our data was up to date and accurate.
DEPARTMENT OF HOMELAND SECURITY
Personnel Security Assistant
2015.07 - 2016.01 (6 months)
Job overview
- In order to support the management of personnel security records and case files, I helped assist in various tasks such as creating, maintaining, scanning, filing, retrieving, tracking, and ultimately destroying both electronic and physical records
- This includes ensuring that all records are organized and easily accessible when needed.
- As part of my responsibilities, I carefully reviewed a wide range of personnel security forms and documents to ensure that they are complete, accurate, and compliant with relevant regulations and policies
- This meticulous review process is crucial in maintaining the integrity and reliability of the personnel security records
- By identifying any discrepancies or errors, I will help to rectify them promptly, thus ensuring the accuracy and reliability of the information contained within these documents.
- Another important aspect of my role was to perform data entry in various personnel security databases
- This involves accurately inputting relevant information into the databases, ensuring that all data is up-to-date and easily accessible
- By maintaining accurate and comprehensive databases, I would contribute to the smooth operation of the personnel security process
- Additionally, I would process fingerprints for the FBI, file fingerprints, process credit reports, and create electronic case files
- These tasks are essential in ensuring that all necessary information is properly documented and readily available for security processing
- Furthermore, I facilitated case file reviews for federal investigators by locating and providing access to electronic personnel security case files
- This will enable investigators to efficiently carry out their duties and make informed decisions based on the information contained within these files
- Finally, I would prepare draft paperwork contained in personnel security case files for release in response to Freedom of Information Act (FOIA) related requests or as directed and approved by Federal Supervisors
- This will involve carefully reviewing and preparing the necessary paperwork to ensure compliance with FOIA regulations and the directives of Federal Supervisors.
WVTK RADIO LLC
Account Executive
2011.01 - 2013.04 (2 years & 3 months)
Job overview
- Local businesses were successfully approached and convinced to invest in radio advertisements through effective sales techniques.
- Process involved reaching out to these businesses through cold calls, where potential clients were contacted, and appointments were set to discuss benefits of radio advertising.
- Persuasive communication skills and ability to highlight advantages of this form of marketing.
- In order to secure these advertising deals, detailed proposals were meticulously crafted.
- These proposals outlined specific benefits and potential return on investment that local businesses could expect from radio advertisements.
- Proposals were tailored to each individual business, taking into account their target audience, budget, and marketing goals.
- By presenting compelling case for radio advertising, proposals played crucial role in convincing businesses to invest in this form of promotion.
- Advertising deals were secured, process of creating actual commercials began.
- Writing scripts that effectively conveyed message and value proposition of each business.
- Scripts were carefully crafted to capture attention of target audience and persuade them to engage with advertised products or services.
- Commercials were then produced in professional studio, ensuring high-quality audio and a polished final product.
- Additionally, as part of the role, managing live events and tradeshows was a key responsibility
- This involved coordinating and overseeing the logistics of these events, ensuring that everything ran smoothly and according to plan
- From setting up booths and displays to organizing promotional activities, the goal was to create a memorable and impactful presence for the businesses at these events.
- Lastly, maintaining customer relationships was an important aspect of the job
- This included reaching out to customers who had outstanding debts, reminding them of their obligations, and collecting payments
- Effective communication skills were crucial in handling these conversations, as the goal was to maintain positive relationships while ensuring timely payment of debts.
Education
Champlain College , Burlington, Vermont
Bachelors Degree from Intergrated Science concentration in Criminal Justice
12.2019
Skills
- Microsoft Programs
- Excel
- Calendar Management and Coordination
- Case Management
- Social Work
- Legal Research
- Law Manager (1 year)
- Referral Coordination
- Care Coordination
- Client Advocacy
- Records Management
- Case Planning
- Problem-Solving
- Data Entry and Analysis
- MS Office
- Case Management Tracking
- Relationship Building
- Decision-Making
- Community Resources
- Organization and Multitasking
- Documentation and Reporting
- Email and Telephone Etiquette
- Case Needs Assessment
- Conflict Resolution
- Case Documentation
- Positive Attitude
- Patient Needs Assessment
- Goal Setting
- Customer Service
- Active Listening
- Ethical Decision-Making
- Attention to Detail
- Time Management
- Interpersonal Skills
- Written and verbal communication
- Documentation And Reporting
- Client meetings
- Client Needs Assessments
- Analytical and Critical Thinking
- Calm Under Pressure
Certification
- Completed coursework towards Bachelors Degree in Intergrated Science concentration in Criminal Justice
- Cyber Security, Present
Timeline
DLS/DUI & Reparative Case Manager
ADDISON COUNTY RESTORATIVE JUSTICE SERVICES
2023.04 - Current (1 year & 5 months)
Owner
THE CLEANING FAIRY
2016.04 - 2019.09 (3 years & 5 months)
Personnel Security Assistant
DEPARTMENT OF HOMELAND SECURITY
2015.07 - 2016.01 (6 months)
Document Services
VERMONT BICYCLING VACATIONS
2015.03 - 2016.04 (1 year & 1 month)
Account Executive
WVTK RADIO LLC
2011.01 - 2013.04 (2 years & 3 months)
Champlain College
Bachelors Degree from Intergrated Science concentration in Criminal Justice
- Completed coursework towards Bachelors Degree in Intergrated Science concentration in Criminal Justice
- Cyber Security, Present
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