Megan Rinebold
Hankamer,Texas
Summary
Analytical professional with 9 years of experience using technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Posting Team Lead/ Training Lead
Synergy Billing Sevices
Port Neches, TX
01.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Created detailed reports on team activities as requested by management.
Account Posting Team Member
Synergy Billing Sevices
Port Neches, TX
06.2019 - 12.2022
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Worked hard to learn required tasks quickly to maximize performance.
Lead Billing Analyst
Synergy Billing Sevices
Port Neches, TX
06.2017 - 06.2019
- Managed customer account setup process including creating new accounts as needed.
- Identified areas where efficiency could be improved within the billing department.
- Provided support during internal and external audits related to billing processes.
Billing Analyst
Synergy Billing Sevices
Port Neches, Texas
06.2014 - 06.2017
- Researched and resolved billing issues with customers.
- Maintained records of all customer transactions and payments.
- Prepared weekly, monthly, quarterly, and annual reports on billing activity.
Education
BBA - Business Administrations
Lamar University
06.2022
Skills
- Spreadsheet management
- Database management
- Business management
- Coaching and Mentoring
- Clerical Support
- Performance Improvement
- Invoice Verification
- Complaint resolution
Certification
- Oracal Software Training, 8/20/21, 12/15/21
- Microsoft certify, 12/15/16
Timeline
Account Posting Team Lead/ Training Lead
Synergy Billing Sevices
01.2022 - Current
Account Posting Team Member
Synergy Billing Sevices
06.2019 - 12.2022
Lead Billing Analyst
Synergy Billing Sevices
06.2017 - 06.2019
Billing Analyst
Synergy Billing Sevices
06.2014 - 06.2017
BBA - Business Administrations
Lamar University
- Oracal Software Training, 8/20/21, 12/15/21
- Microsoft certify, 12/15/16
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