Summary
Overview
Work History
Skills
Languages
Timeline
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Megan Rios

Fountain Inn,SC

Summary

Dedicated, hard-working employee with a strong background in customer service and administrative support. I have proven experience with financial tasks, am very well organized, great with both written and verbal communication, and especially adept at creating strong customer relationships.

Overview

18
18
years of professional experience

Work History

Family Manager

Family
Fountain Inn, SC
10.2014 - Current
  • Assisted in budgeting and planning for family expenses, promoting financial awareness.
  • Implemented systems for tracking household tasks and responsibilities among family members.
  • Managed comprehensive household operations and family logistics for five individuals, demonstrating strong organizational, planning, and multitasking abilities in a dynamic, fast-paced environment.
  • Coordinated and scheduled diverse family activities, appointments (medical, dental, educational), and travel logistics, optimizing schedules to meet competing demands and ensure timely attendance.
  • Implemented efficient home management systems for cleaning, meal planning, and maintenance, fostering a well-organized and supportive living environment.
  • Acted as a primary liaison with educational institutions, healthcare providers, and extracurricular organizations, ensuring effective communication and advocating for family needs.

Customer Service Representative

The Check Cashing Store
Miami, FL
02.2014 - 10.2014
  • Handled large volumes of cash transactions, ensuring secure and accurate processing for diverse customer needs.
  • Cultivated positive customer relationships by actively listening to needs, and explaining financial services clearly and concisely.
  • Adhered strictly to all company policies and state regulations for cash checking and financial services, ensuring compliance, and minimizing risk.
  • Verified customer identification and documentation meticulously for all transactions to prevent fraud and ensure security.
  • Always maintain confidentiality of sensitive customer financial information.
  • Processed a high volume of daily transactions accurately and efficiently using a Point of Sale (POS) system, including cash, credit, and debit payments.

Customer Service Representative

Check Cashing USA
Miami, FL
11.2012 - 11.2013
  • Managed daily cash drawer reconciliation, consistently balancing to within $1
  • Handled large volumes of cash transactions, ensuring secure and accurate processing for diverse customer needs
  • Resolved customer complaints and discrepancies with professionalism and empathy, maintaining high satisfaction rates
  • Maintained a clean and organized workstation and transaction area, contributing to a professional and efficient environment
  • Assisted with opening and closing procedures, including cash counts and secure store preparation

Cashier

Checkers Discount Liquors & Wines
Miami, FL
05.2013 - 08.2013
  • Managed cash register operations efficiently during peak business hours.
  • Processed customer transactions accurately and quickly for a diverse clientele.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Administrative Assistant

Real Masters Co.
Miami, FL
01.2008 - 12.2011
  • Processed payroll for employees using specialized payroll software.
  • Coordinated office communications and maintained professional correspondence with clients.
  • Assisted in preparing reports and presentations using Microsoft Office Suite.
  • Maintained filing systems and ensured documents were easily accessible for staff.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Processed customer invoices and managed payment collections efficiently.
  • Processed vendor invoices for timely payments and accurate recordkeeping.
  • Reconciled monthly statements to ensure all transactions were accounted for.
  • Reviewed and verified timecards for accuracy and compliance.
  • Prepared OSHA safety training materials for employee education sessions.

Skills

  • Microsoft Office, proficient
  • Data entry, proficient
  • Attention to detail, proficient
  • Multitasking capacity, proficient
  • Effective communication, proficient
  • Fast typing speed, 55 WPM

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Family Manager

Family
10.2014 - Current

Customer Service Representative

The Check Cashing Store
02.2014 - 10.2014

Cashier

Checkers Discount Liquors & Wines
05.2013 - 08.2013

Customer Service Representative

Check Cashing USA
11.2012 - 11.2013

Administrative Assistant

Real Masters Co.
01.2008 - 12.2011

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Megan Rios