Summary
Overview
Work History
Education
Skills
Awards
Clearance
Timeline
Generic

Megan Rivera

Orange Park

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

EmployU
01.2022 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Behavioral Health Assistant

Pocono Mountain Recovery Center
06.2021 - 11.2021
  • Maintained detailed documentation of patient progress, ensuring accurate records were available for ongoing care coordination efforts among the healthcare team.
  • Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members
  • Monitored medication adherence among assigned caseloads, promptly addressing any concerns or discrepancies with both patients and prescribing professionals.
  • Conducted thorough assessments of new patients, gathering essential information needed to create effective treatment plans.
  • Provided crisis intervention services to individuals experiencing acute mental health distress, offering immediate support and connecting them with appropriate resources.
  • Facilitated group therapy sessions, fostering a supportive environment that encouraged open communication and personal growth.
  • Assists in collecting/coordinating blood draws and urine collections for clients
  • Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.

Child & Youth Service

Department of the Army
12.2019 - 06.2021
  • Served as a positive role model for youths in our care, demonstrating empathy, respect, and understanding through every interaction.
  • Maintained a safe and welcoming environment for all participants by enforcing rules, guidelines, and conflict resolution strategies.
  • Designed engaging curriculums tailored to the specific needs of diverse groups of young people, fostering personal growth and skill development.
  • Contributed to development of individualized plans to support youth goal achievement.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Collaborated with parents, teachers and professionals to drive youth program outcomes.
  • Provided key emotional support to special needs youth.
  • Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.

Administrative Assistance

Department of the Army
12.2017 - 08.2019
  • Company Overview: Department of Defense
  • Responsible for overseeing all aspects of personnel accountability, personnel actions, financial and personnel records
  • Serves as primary point of contact and advisor on all Human Resources topics
  • Maintains operational readiness of equipment; accountability of over $200,000 worth of equipment
  • Record Manager; Sponsorship Coordinator
  • Developed subordinates by cross training on each of the HR Core Competencies
  • Remain calm and collective in all decision making despite the most stressful situation
  • Support over 200 employees within the company
  • Responsible for overseeing all aspects of personnel accountability, personnel actions, financial and personnel records
  • Recognized by superiors for outstanding professionalism and ability to motivate others
  • Improved administration practices and procedures
  • Organize and maintain a comprehensive filing and retrieval of information
  • Advise the Chief Executive Officer on legal actions, organizational plans, training programs, and favorable actions of all personnel
  • Foster an environment of fair treatment, awareness and resiliency in the company by fully supporting and practicing in the Army Sexual Harassment program, Equal Opportunity program, and the Master Resilience Training program
  • Developed the ability to relate with and communicate effectively with people of all different backgrounds on any given subject
  • Department of Defense

Warehouse Manager

Department of the Army
12.2015 - 08.2017
  • Company Overview: Department of Defense
  • Receive and store of over 200 lines of Authorized Stock List (ASL) valued at over $500,000
  • Function as a single point of contact for backhaul customers
  • Unload, unpack, visual inspection, separate, palletize, store incoming supplies and equipment
  • Maintain stock records, inventory, materiel control, accounting and supply reports
  • Provide logistical support to 200 customers
  • Developed the ability to relate with and communicate effectively with people of all different backgrounds on any given subject
  • Maintained property accountability through the Property Book Unit Supply Enhanced (PBUSE) system
  • Ensure critical assets were on hand or ordered
  • Maintains operational readiness of equipment; accountability of over $1 million worth of organizational equipment
  • Maintains property accountability within the global combat support (GCSS-Army) system
  • Coordinates with leaders at all levels, government staff, housing contractor staff, and post agencies
  • Develops and executes inspection plans to ensure compliance with all regulations
  • Department of Defense

Education

Associate of Arts - Psychology (Current)

Florida State College
Jacksonville, FL

Associates - Mental Health and Human Services

Kingsborough Community College
Brooklyn, NY
12-2022

Equal Opportunity Leaders Course, Cardiopulmonary Resuscitation Course, Intermediate Leadership and Management Development Course, Basic Leadership and Management Development Course, Advanced Individualized Automated Logistical Specialist (MOS 92A)

U.S. Army Training Command, Department of Defense
01.2018

Skills

  • Leadership
  • Management
  • Inventory Control
  • Transportation
  • Project Management
  • Customer Satisfaction
  • Training and Development
  • Computer Skills
  • Office Administration
  • Communication
  • Microsoft Office
  • Responsibility
  • Flexible
  • Organization
  • Fast Learner
  • Multitasking
  • File/Records Maintenance
  • Mental health support

Awards

  • Honorable Discharge from Active Duty
  • Achieved the rank of Specialist in the U.S. Army
  • Commended by numerous Commanding Generals for excellence in service
  • Recipient of One Army Accommodation Medal

Clearance

Active Government Security Clearance

Timeline

Administrative Assistant

EmployU
01.2022 - Current

Behavioral Health Assistant

Pocono Mountain Recovery Center
06.2021 - 11.2021

Child & Youth Service

Department of the Army
12.2019 - 06.2021

Administrative Assistance

Department of the Army
12.2017 - 08.2019

Warehouse Manager

Department of the Army
12.2015 - 08.2017

Equal Opportunity Leaders Course, Cardiopulmonary Resuscitation Course, Intermediate Leadership and Management Development Course, Basic Leadership and Management Development Course, Advanced Individualized Automated Logistical Specialist (MOS 92A)

U.S. Army Training Command, Department of Defense

Associate of Arts - Psychology (Current)

Florida State College

Associates - Mental Health and Human Services

Kingsborough Community College

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