Megan Robertson
Cedar Creek
Summary
Strategic Business Process and Operations Leader with extensive expertise in SAP logistics and a proven track record of driving continuous improvement initiatives. Successful in leading cross-functional teams through transformation projects, system integrations, and process standardization efforts that enhance profitability and operational excellence. Possesses a strong foundation in data analytics, system testing, and end-to-end supply chain visibility, complemented by a reputation for aligning business objectives with technology solutions to achieve sustainable results. Committed to fostering innovation and efficiency within organizations to propel growth and success.
Overview
9
9
years of professional experience
Work History
Family Estate & Care Operations Consultant
Zimmerlie Transitional Support
02.2025 - Current
- Direct healthcare, legal, and financial operations for a multimillion-dollar private estate, ensuring regulatory compliance and asset protection.
- Coordinate medical care, Medicare enrollment, and insurance claims; liaise with providers, attorneys, and financial advisors.
- Manage ADA-compliant renovations and optimize transportation logistics to improve safety and access to care.
Logistics Supervisor
Agilent Technologies Inc.
06.2021 - 08.2024
- Led nine-member logistics team, coached, evaluated, and developed staff to maintain operational excellence.
- Consulted on business-process design and trained 100+ users on SAP SD, TMS & MM modules during M&A; integrations.
- Developed shipment plans and maintained route data, improving delivery performance by 35% through cost-saving consolidation and advanced route-split logic.
Logistics Specialist
Agilent Technologies Inc.
05.2018 - 06.2021
- Owned full SAP logistics cycle: created customer accounts, sales orders, deliveries, and invoices; managed inventory entries, batch/serial/expiration tracking, and shipment scheduling (pick, pack, load).
- Removed processing and credit blocks to ensure uninterrupted order flow and on-time shipment.
- Performed HPLM testing for SAP enhancements—wrote and executed scripts, validated results, and documented issues prior to production release.
- Automated delivery creation and prioritized stock allocation via Redwood scripting, saving $250K annually.
- Authored clear, accurate SOPs and training content recognized company-wide for quality.
Student Researcher
St. Edward’s University
02.2017 - 11.2018
- Conducted statistical analyses (ANOVA, T-test, chi-square, F-test) and presented findings at regional conferences.
- Designed and executed microbiology experiments on Pseudomonas using aseptic techniques.
Customer Service Representative
Agilent Technologies Inc.
07.2017 - 05.2018
- Achieved 4.8/5 customer satisfaction and 85% first-contact resolution while reducing handle time 20%.
- Resolved complex SAP & CRM inquiries as liaison between customers and internal departments.
Education
B.A. - Biology
St. Edward’s University
Austin, TXSkills
- SAP (MM, SD, TMS, EWM, CRM)
- Cold-Chain Logistics
- Process Improvement
- M&A; Integration
- Redwood Automation
- Technical Writing
- Data Analysis
- Warehouse & Inventory Management
- Procurement
- Transportation Planning
Websites
INVOLVEMENT
- Career Network Advisor | St. Edward’s University | May 2022 – Present
- Mentor students and alumni on career strategy and professional development.
Timeline
Family Estate & Care Operations Consultant
Zimmerlie Transitional Support
02.2025 - Current
Logistics Supervisor
Agilent Technologies Inc.
06.2021 - 08.2024
Logistics Specialist
Agilent Technologies Inc.
05.2018 - 06.2021
Customer Service Representative
Agilent Technologies Inc.
07.2017 - 05.2018
Student Researcher
St. Edward’s University
02.2017 - 11.2018
B.A. - Biology
St. Edward’s University