Summary
Overview
Work History
Education
Skills
Timeline
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Megan Robinson

Lake Placid,FL

Summary

Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.

Overview

9
9
years of professional experience

Work History

Care Coordinator 1

One Call Care Diagnostics
Jacksonville , FL
02.2024 - Current
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Office Manager

Consumer Advocate Services
Ft. Lauderdale, FL
02.2016 - 07.2023
  • Frequently reviewed and checked credit limit appropriateness for customers.
  • Identified valuable solutions for customers with credit problems.
  • Collected and checked borrower income, credit history and employment information.
  • Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
  • Contacted customers to notify of delinquent payments and resolve.
  • Partnered with customers by using effective communication skills to boost payment process.
  • Worked with customers while accessing, reading and inputting information into numerous applications.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Processed customer account changes with proprietary software.
  • Discussed and set up payment plans for services.
  • Maintained composure and patience in dealing with aggressive customers.

Office Manager

JBW Tax Service
Lake Placid, FL
01.2018 - 01.2023
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Produced minimum of tax returns weekly to boost firms' filing process.
  • Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Computed taxes owed or overpaid for clients.

Education

Clewiston High School
Florida

Skills

  • Budgetary Planning
  • Team Leadership
  • Team Building
  • Training and Development
  • Onboarding and Orientation
  • Revenue Forecasting
  • Verbal and Written Communication
  • Scheduling and Coordinating
  • Administration and Reporting
  • Documentation and Reporting
  • Hiring and Training
  • Problem Resolution
  • Teamwork and Collaboration
  • Staff Training
  • Customer Service
  • Call Center Operations
  • Responding to Difficult Customers
  • Call Documentation
  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Membership Renewals
  • Account Management

Timeline

Care Coordinator 1

One Call Care Diagnostics
02.2024 - Current

Office Manager

JBW Tax Service
01.2018 - 01.2023

Office Manager

Consumer Advocate Services
02.2016 - 07.2023

Clewiston High School

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Megan Robinson