Megan Rodriguez
Customer Service
Plano,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Bakery Manager
Albertsons
05.2023 - Current
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
- Participated in store-wide events and community outreach initiatives, representing the bakery department and fostering a positive image within the local area.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
- Coordinated staff schedules, balancing workloads while maintaining high-quality output and efficiency.
General manager
Frostbites
08.2019 - 05.2023
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Lead Server
Steak and shake
10.2017 - 8 2019
- Awarded Server of the Month for 8 consecutive months.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Arts - Culinary Arts
Texas State Technical College - Waco
Waco, TX 05.2001 -
Skills
Employee Training
undefinedTimeline
Assistant Bakery Manager
Albertsons
05.2023 - Current
General manager
Frostbites
08.2019 - 05.2023
Lead Server
Steak and shake
10.2017 - 8 2019
Associate of Arts - Culinary Arts
Texas State Technical College - Waco
05.2001 -
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