Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Megan Rodriguez

Phoenix,AZ

Summary

Dynamic, friendly, and adaptable professional with a proven track record at Uber, Peoples Mortgage Company, and Skin Script Skincare; excelling in client relationship management. Recognized for maintaining high client ratings in all positions through exceptional communication and customer service standards. Available immediately.

Overview

14
years of professional experience
1
Certification

Work History

Uber

Uber Partner
07.2022 - Current

Job overview

  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.

Freelance

Model
06.2022 - Current

Job overview

  • Adapted to different working environments, concepts, and client expectations.
  • Communicated clearly and respectfully with photographers to maintain positive working environments.


Peoples Mortgage Company- Teacher/Nurse Next Door Program

Residential Mortgage Loan Officer
05.2021 - 06.2022

Job overview

  • Diligently built rapport and trust with clients and team members to provide a seamless loan process from prequalification to keys.
  • Continuously monitored down payment assistance programs in multiple states to assist government-employed, veteran, and first responder borrowers apply to and receive funds in the forms of grants or secondary mortgage loans for their home purchase.
  • Assisted first-time homebuyers in understanding the mortgage process, enhancing their overall experience.
  • Developed strong relationships with borrowers, ensuring timely communication throughout the entire loan process.
  • Educated borrowers on various financing options available, tailoring recommendations based on individual needs and goals.
  • Increased loan approvals by efficiently assessing and evaluating borrower financial profiles.
  • Conducted comprehensive credit analyses to identify potential issues and offer appropriate solutions for borrowers.
  • Ensured compliance with federal regulations by adhering to established policies during the entire loan lifecycle.
  • Maintained in-depth knowledge of mortgage products and guidelines to provide accurate information to clients.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Proactively identified solutions for customers experiencing credit issues.

The Serpentine Swan Tarot

Tarot Reader
09.2019 - 05.2021

Job overview

  • Built rapport with diverse clients, fostering trust and repeat business.
  • Successfully operated and grew an independent client-based business during COVID-19, adapting to virtual services while managing a full time at-home learning schedule for a first grader.
  • Utilized empathy and excellent communication skills to connect with clients in a one-on-one setting and build/maintian strong client relationships.
  • Maintained confidentiality and professionalism while handling sensitive client matters.
  • Scheduled and managed multiple appointments, ensuring punctuality and efficiancy in all client interactions.

Skin Script Skin Care

Licensed Aesthetician - Sales and Client Support
10.2011 - 09.2019

Job overview

  • Provided expert product recommendations and wholesale purchasing support to clinics and independent aestheticians via phone, email, in-person consultations and online platforms.
  • Built lasting relationships with licensed professionals and local/nationwide businesses, increasing client loyalty and repeat business.
  • Assisted in organizing and executing live training and events, including setup, attendeee support, and post-training product sales.
  • Represented the company at industry trade shows, promoting products, engaging with potential clients and increasing brand visibility.
  • Managed shipping and logistics, including picking, packing, labeling, and coordinating UPS/USPS pickups.
  • Resolved delivery issues, such as incorrect addresses for drop shipments, ensuring accurate and timely order fulfillment.
  • Collaborated across departments to ensure smooth operations and exceptional customer experiences from order to delivery.

Education

Southwest Institute of Natural Aesthetics
Tempe, AZ

from Natural Aesthetics

University Overview

  • Completed 600+ hours of training in skincare theory, treatments and product knowledge.
  • Gained hands-on clinical experience providing professional services to diverse clients in a spa setting.
  • Developed strong skills in client consultation, active, listeing, and tailoring services to individual needs.
  • Maintained a professional, welcoming enviornment during clinical services while ensuring client comfort.

Skills

  • Customer Service Excellence
  • Client Relatiohsip Management
  • Active Listening and Empathy
  • Professional Communication (In-Person, Phone, Email)
  • Sales and Upselling Techniques
  • Conflict Resolution and Problem Solving
  • Event Support and Coordination
  • Confidentiality and Discression
  • Time Management and Scheduling
  • Order Processing and Logistics
  • Point of Sale and Cash Handling
  • Adaptability in Fast Paced Enviornments

Accomplishments

  • Closed 2 Million in Mortgage Sales as a top MLO; working with government employees, teachers, nurses, and active duty/veteran military personnel borrowers.
  • Assisted in implementing new POS and business strategies over 8 years- helping to grow a small, family owned business to a nationally recognized skin care brand.
  • Scored 92 on the NMLS SAFE exam.


Certification

  • Licensed Residential Mortgage Loan Originator (Arizona, Currently Licensed)
  • Licensed Aesthetician (Arizona, 2011-2014)


Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Uber Partner

Uber
07.2022 - Current

Model

Freelance
06.2022 - Current

Residential Mortgage Loan Officer

Peoples Mortgage Company- Teacher/Nurse Next Door Program
05.2021 - 06.2022

Tarot Reader

The Serpentine Swan Tarot
09.2019 - 05.2021

Licensed Aesthetician - Sales and Client Support

Skin Script Skin Care
10.2011 - 09.2019

Southwest Institute of Natural Aesthetics

from Natural Aesthetics

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