Megan Roe
Bend,OR
Summary
Service-oriented leader with capacity to execute and complete multiple projects in high-stress environments. Dynamic and performance-driven professional with high integrity and natural relationship-building talents.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Rooms
Sunriver Resort
Sunriver , OR
01.2023 - Current
- Created the Sunriver Resort Pickleball Club with over 80 members in year one. Opened 8 indoor and 10 outdoor courts.
- Implemented a new division to support guest relations for our vacation rental properties.
- Established and maintained effective communication with team members to ensure efficient operations.
- Oversaw financials for Rooms Division departments; monitored labor costs and other expenses to ensure maximum profitability.
Director of Resort Services
Sunriver Resort
Sunriver , OR
04.2017 - 01.2023
- Oversaw the implementation of new technology solutions designed to streamline the arrival process, improve guest communication and housekeeping operations.
- Reviewed contracts with private property owners to ensure compliance with our standards.
- Identified areas where process improvements could be made resulting in increased productivity within housekeeping and front office.
Director of Guest Services
Sunriver Resort
Sunriver, OR
10.2015 - 04.2017
- Accountable for bell service, concierge and front desk operations including overall customer satisfaction.
- Conducted annual performance reviews, action plans and disciplinary action in order to encourage personnel development and maintain team continuity.
- Effectively managed departmental expenses to stay within allocated budget.
- Led Destination DNA training for all departments.
Guest Relations Manager
Sunriver Resort
Sunriver, OR
07.2012 - 10.2015
- Responsible for developing the front office team personnel and facilitating front office operations.
- Increased bell service labor productivity by 39% through developing a new guest service model.
- Collaborated and implemented the Glitch process. A process designed to identify and resolve guest issues in an efficient manner.
- Streamlined the check-in process by eliminating unnecessary protocols.
- Improved average check-in time from 4 to 3 minutes.
- Maintained online reputation through active monitoring and swift response.
- Created and executed labor and expense budget Utilized online room inventory system to increase upgrade revenues by 171%.
Certification
- Treasurer, Wonderland Express (2015-Present)
- Board Member, Care for Kids (2012-2015)
Timeline
Director of Rooms
Sunriver Resort
01.2023 - Current
Director of Resort Services
Sunriver Resort
04.2017 - 01.2023
Director of Guest Services
Sunriver Resort
10.2015 - 04.2017
Guest Relations Manager
Sunriver Resort
07.2012 - 10.2015