Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Megan Rogers

Fort Worth

Summary

To succeed in a stimulating and challenging environment, I aim to build the success of the company while experiencing advancement opportunities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

ASSISTANT TEACHER

Trinity Private Preschool
Southlake
06.2022 - 05.2025
  • Work alongside another teacher as we guide, teach, and provide a safe environment for children.
  • Manage a classroom of 12 children under the age of 5 years old.
  • Assist in planning and executing lessons.
  • Supported students' physical, mental, and social development using classroom games and activities.
  • Promoted a cooperative learning environment that encourages collaboration among students.

Home Cleaner

MLR Cleaning
01.2022 - 05.2025
  • Cleaning Airbnb properties when guests leave, and cleaning empty rental houses for new residents.
  • All jobs are on an as-needed basis.
  • Clean clients' homes.

Social Media Assistant

EVOKE ROOFING
01.2022 - 07.2023
  • Provide social media content.
  • Answer Google, BBB reviews.
  • Boosted customer engagement through regular posting of relevant, interactive content on various social media platforms.
  • Maintained the company's online social presence and created branded communications for social media campaigns.

BUSINESS DEVELOPMENT MANAGER

CLASSIC BUICK GMC ARLINGTON
Arlington
10.2018 - 06.2020
  • Managed a team of customer care representatives
  • Trained representatives on how to perform day-to-day tasks.
  • Assisted the service manager and general manager with ideas and tasks.
  • Replied to customer satisfaction surveys.
  • Assisted with social media content.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Implemented systems and procedures to increase sales.
  • Schedule service appointments.
  • Worked alongside representatives to ensure department goals were met.

RECEPTIONIST, CUSTOMER CARE ASSOCIATE, CUSTOMER CARE MANAGER

CLASSIC CHEVROLET
Grapevine
09.2007 - 09.2018
  • Basic office duties, including incoming and outbound calls.
  • Assisting customers in finding solutions based on their needs.
  • Schedule service appointments
  • Managed a team of customer care representatives.
  • Managed the department with a high call volume daily, and coordinated department schedules to maximize coverage during peak hours.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered the central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously, under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

HIGH SCHOOL DIPLOMA -

KELLER HIGH SCHOOL
Keller
05.2005

Skills

  • Call center management
  • Appointment scheduling
  • Behavioral observation
  • Team collaboration
  • Customer service
  • Social media management
  • Communication skills
  • Customer relationship management
  • Team leadership
  • Staff training
  • Inbound customer service
  • Customer relations
  • CRM software

References

References available upon request.

Timeline

ASSISTANT TEACHER

Trinity Private Preschool
06.2022 - 05.2025

Home Cleaner

MLR Cleaning
01.2022 - 05.2025

Social Media Assistant

EVOKE ROOFING
01.2022 - 07.2023

BUSINESS DEVELOPMENT MANAGER

CLASSIC BUICK GMC ARLINGTON
10.2018 - 06.2020

RECEPTIONIST, CUSTOMER CARE ASSOCIATE, CUSTOMER CARE MANAGER

CLASSIC CHEVROLET
09.2007 - 09.2018

HIGH SCHOOL DIPLOMA -

KELLER HIGH SCHOOL

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