Megan Rohling

• Creates documents with Microsoft Office and very efficient with Workday.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Tracked records, filed documents, and maintained communication between clients to manage office activities.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
• Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Collaborated with various departments to streamline processes and improve interdepartmental communication.
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
• Enhanced communication within the team through regular meetings and detailed reporting./
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
• Facilitated a positive work environment by addressing employee concerns and providing support when needed.
• Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
• Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Efficiently supervised filing, sorting and handling incoming and outgoing mail.
• Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.

• Developed positive and productive relationships with kids, parents and staff.
• Facilitated team-building exercises among participants to promote cooperation, communication skills development.
• Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
• Maintained inventory of supplies and equipment with established sign-out procedures.
• Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
• Provided technical assistance to site leader to help coordinate diverse projects.
• Demonstrates an understanding and reflection of the City's mission, vision, and values and a commitment to achieve organizational goals aligned with the City's strategic plan
• Champions a high-performance work culture that encourages and embraces new ideas, develops individuals and welcomes and encourages diverse perspectives
• Articulates strategic and innovative thinking and provides clarity to deliver superior services
• Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture

• Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities

• Follows suggested procedures to ensure the highest standards of risk management, employee safety, and risk avoidance

• Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities

• Follows suggested procedures to ensure the highest standards of risk management, employee safety, and risk avoidance

• Plans and executes leisure activities such as sports, arts and crafts, drama, special events, environmental education, tours, field trips, etc.; participates in teaching one or more leisure activities; may supervise a group of children, including planning activities and administering discipline in a camp situation or after school program

• Opens, closes, and secures the facility and ensures all rules and regulations of the facilities are enforced; ensures all precautions are taken in maintaining participant's safety; assures the safety, welfare, and well-being of children enrolled in programs

• Assists in training staff and volunteers

• Inputs and retrieves data from the computer

• Maintains communication between customers and other staff

• Supports the division and the department in external activities

• Processes documents and applications pertaining to membership and registrations

• Collects activity fees and processes payments

• Prepares daily activity reports

• Assists with the maintenance, opening, and securing of the facility and equipment

• May be responsible for the department's public relations by designing and updating the bulletin board, marquees, and fliers as requested

• Tracks daily facility attendance and may track financial activities

• Administers first aid when necessary and completes appropriate reports

• Sets up and breaks down rooms for activities as appropriate

• Participates in the maintenance of facility cleanliness

• May complete daily fitness/safety inspections

• Staff assigned to nature parks works with an environmental education focus, creates, and updates park displays and exhibits; handles wildlife for educational purposes, and performs general park maintenance

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Improved efficiency, organized checkout area for optimal workflow.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Pack customer purchases in bags or cartons.
• Stocking shelves

• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Worked flexible schedule and extra shifts to meet business needs.