Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Megan Rojas

Bonner Springs,Kansas

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

13
13
years of professional experience

Work History

RENEWAL SPECIALIST

ACERTUS
01.2024 - Current
  • Manage and execute the renewal process for fleet clients
  • Maintain regular communication with clients on the process of their vehicle renewals and violations
  • Resolve registration suspensions
  • Pay client violations

FRAUD INVESTIGATOR

STATE OF KANSAS DCF
10.2022 - 01.2024
  • Research and investigate into suspected welfare fraud by analyzing case files, public records, and financial documents
  • Interview clients and witnesses to gather facts and assess eligibility
  • Perform surveillance, home visits, and field visits
  • Document findings and prepare evidence for administrative hearings

HUMAN SERVICE SPECIALIST

STATE OF KANSAS DCF
03.2018 - 10.2022
  • Conduct interviews and review applications to determine eligibility for public assistance
  • Evaluate client needs and match them with correct services
  • Process and maintain client files

HUMAN ASSISTANT

STATE OF KANSAS DCF
01.2016 - 03.2018
  • Perform background checks on all parties involved in hotline cases for case workers
  • Support caseworkers out in the field when interviewing clients
  • Maintain documents and files to ensure they were filed correctly

ER Dispatcher

Stericycle Communication Solutions
Overland Park, Kansas
08.2015 - 02.2017
  • Maintained logs of all incoming calls and assigned tasks.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Received and dispatched calls for emergency services.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Homeless Prevention Case Manager

Restart Inc
Kansas City, Missouri
04.2012 - 08.2015
  • Facilitated access to community resources such as housing, employment, healthcare, education, and social services.
  • Prepared reports summarizing program activities and outcomes.
  • Monitored progress of clients and provided ongoing assessment of their needs.
  • Maintained accurate records of client interactions in case management software.
  • Collaborated with local agencies to coordinate services for clients.

Education

High School Diploma -

Shawnee Mission Northwest
Shawnee, KS
05-2003

Skills

  • Attention to detail
  • Time management
  • Problem solving
  • Microsoft office
  • Clerical support
  • Team building
  • Verbal communication
  • Multitasking
  • Organization and time management
  • Organizational skills

References

References available upon request.

Timeline

RENEWAL SPECIALIST

ACERTUS
01.2024 - Current

FRAUD INVESTIGATOR

STATE OF KANSAS DCF
10.2022 - 01.2024

HUMAN SERVICE SPECIALIST

STATE OF KANSAS DCF
03.2018 - 10.2022

HUMAN ASSISTANT

STATE OF KANSAS DCF
01.2016 - 03.2018

ER Dispatcher

Stericycle Communication Solutions
08.2015 - 02.2017

Homeless Prevention Case Manager

Restart Inc
04.2012 - 08.2015

High School Diploma -

Shawnee Mission Northwest

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