Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Megan Rolff

Vista,CA

Summary

Compassionate and results-driven professional with a strong background in both hospitality and behavioral health. Experienced server with exceptional multitasking, customer service, and guest relations skills, known for professionalism, adaptability, and collaborative teamwork. Also skilled as a behavior technician, with expertise in individualized treatment planning, program modification, rapport building, and fostering client independence. Currently pursuing a Master’s degree in Speech-Language Pathology, bringing a unique blend of interpersonal communication skills and clinical insight to support diverse populations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Behavior Technician

Spectrum
Fresno, California
09.2024 - Current

- Provided behavior therapy to young children with Autism Spectrum Disorder (ASD).

- Conducted detailed assessments of both constructive and maladaptive behaviors.

- Collaborated with families to enhance behavior plans and highlight skills that were personalized to daily life.

- Designed and implemented individualized treatment programs targeting key developmental skills, including instruction following, task transitions, responding to one-step commands, and effective communication through PECS or AAC devices.

- Supported clients in developing anger management techniques, coping strategies, and independent life skills, such as potty training and personal hygiene.

Server

Olive Garden
Clovis & San Diego, CA
02.2020 - Current

- Delivered attentive, high-quality service by anticipating and fulfilling guests' needs throughout the dining experience.

- Managed timely refills of soup, salad, bread, beverages, and select appetizers to ensure consistent guest satisfaction with the service.

- Maintained company standards and upheld restaurant values in guest interactions.

- Collaborated with team members across job positions to support smooth operations.

- Effectively blanched multiple tables while providing prompt, welcoming, and personalized service to enhance the dining experience.

Education

Master of Science - Speech-Language Pathology

Cal State San Marcos
San Marcos, CA
05-2027

Bachelor of Science - Cognitive Psychology

UC San Diego
La Jolla, CA
06-2023

Skills

  • Strong work ethic
  • Service prioritization
  • Team collaboration
  • Adaptability
  • Multi-tasking
  • Managing high-stress situations
  • Client relationship management
  • Critical thinking
  • Data analysis
  • Treatment personalization

Certification

  • Passing CBEST scores
  • CPR/BLS Certification
  • Certification of Specialized Study in SLP

References

References available upon request.

Timeline

Behavior Technician

Spectrum
09.2024 - Current

Server

Olive Garden
02.2020 - Current

Master of Science - Speech-Language Pathology

Cal State San Marcos

Bachelor of Science - Cognitive Psychology

UC San Diego