Megan Roman
Troy,NY
Summary
A committed professional employee who is willing to define what accountability means, as well as being a great team player. Willing to strive to complete any assignment correctly and on time. Willing to help drive a business forward. A professional who has a hunger for new challenges and the willingness to lead in whatever way need be. Working knowledge of mechanical tools, Fax machines, photocopying equipment, voicemail systems, scanners, computers, and MS Office. Many years of experience working with customers.
Overview
14
14
years of professional experience
Work History
PROCESS TECH COORDINATOR
REGENERON PHARMACEUTICALS
- Current
- Communicate with technicians daily to get updates and plans
- Follow standard operating procedures to ensure good manufacturing practices
- Assign preventive maintenance to technicians in a timely manner to align with production schedule deadlines
- Review and follow-up with equipment move requests in a timely manner to meet manufacturing needs
- Run daily reports viewed in MS Excel to review all open maintenance and send out emails to get corresponding updates
- Actively working on plans to improve flawed workflows to achieve efficiency.
RESOURCE COORDINATOR
TRANE TECHNOLOGIES
01.2020 - 01.2023
- Answer heavy flow of emails as well as incoming calls from customers and assist them with their service needs in a fast-paced manner
- Coordinates service resources while dispatching and assigning team members to projects
- Manage the technician’s daily tasks and plan in advance to meet customer needs
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
- Generates work orders, review technician job hours, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports
- Order parts/materials for upcoming jobs or emergency service calls and maintain material status.
Service Writer/ Advisor
H.L. GAGE TRUCKING
01.2019 - 01.2020
- Checked in customers vehicles and prepared repair orders for the technicians
- Verified warranty coverage and service coverage
- Answered the phone to assist customers with vehicle related issues
- Scheduled vehicle drop off times as well as giving customers status updates on their vehicle in service
- Drafted estimates for customers with pricing of service
- Keep track of all the vehicles in the lot and the purpose for why the vehicles were there.
TECHNICIAN
PENSKE TRUCKING
01.2019 - 01.2018
- Performed scheduled maintenance
- Diagnose and troubleshoot malfunctions, perform organizational maintenance on suspension, steering, hydraulics, oil changes, inspected tires, part replace/repair and kept the vehicle in working condition
- Follow through with maintenance procedures to ensure that the vehicle was operational
- Follow documentation requirements to ensure accurate maintenance reports were completed.
M1 ABRAMS TANK SYSTEM MECHANIC
US ARMY
01.2014 - 01.2017
- Performed and evaluated maintenance
- Diagnose and troubleshoot malfunctions, performed organizational maintenance on suspension, steering, hydraulics, armament, and gun turret system and kept the vehicle in working condition
- Follow through with maintenance procedures to ensure that the vehicle was operational
- Managed maintenance team and ensured work was being performed properly as well as mentored new soldiers.
ADMINISTRATIVE ASSISTANT
AUTO CREDIT SALES & RENTALS
01.2011 - 01.2014
- Maintained office operations by receiving and distributing communications
- Maintaining supplies and equipment along with picking-up and delivering items
- Served customers by answering questions, taking payments, and giving information
- Able to manage money and responsible for money accountability
- Able to create reports, set up meetings, attend meetings, and information recording
- Supported customers by providing helpful information, answering questions, and responding to complaints
- Supported clients and customers by helping ensure that customers are satisfied with products, services, and features.
Education
Bachelor Of Applied Science - Human Resources Management
Regent University
Virginia Beach, VAAssociate Of Applied Science - Accounting
Hudson Valley Community College
Troy, NYStructured Self Development Training (SSD1) -
Combat Life Saver (CLS) – First-aid training -
General Studies - No Degree
Savannah Technical College
Skills
- Leadership
- Military Training
- Self-Motivated
- Innovative
- Multitasker
Time Management
- Problem Solving
- Goal Oriented
- Reliability
- Strong Communication
- Critical Thinking
- Decision Making
Timeline
RESOURCE COORDINATOR
TRANE TECHNOLOGIES
01.2020 - 01.2023
Service Writer/ Advisor
H.L. GAGE TRUCKING
01.2019 - 01.2020
TECHNICIAN
PENSKE TRUCKING
01.2019 - 01.2018
M1 ABRAMS TANK SYSTEM MECHANIC
US ARMY
01.2014 - 01.2017
ADMINISTRATIVE ASSISTANT
AUTO CREDIT SALES & RENTALS
01.2011 - 01.2014
PROCESS TECH COORDINATOR
REGENERON PHARMACEUTICALS
- Current
Bachelor Of Applied Science - Human Resources Management
Regent University
Associate Of Applied Science - Accounting
Hudson Valley Community College
Structured Self Development Training (SSD1) -
Combat Life Saver (CLS) – First-aid training -
General Studies - No Degree
Savannah Technical College
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