Megan Roper
Flagstaff,Arizona
Summary
Offering a strong foundation in relevant academic studies, combined with a readiness to learn and grow in a professional setting. Brings the ability to quickly grasp new concepts and tools, enhancing technical proficiency and problem-solving capabilities. Ready to use and develop analytical thinking and collaborative skills.
Overview
4
4
years of professional experience
Work History
Shift Lead
Insomnia Cookies
Flagstaff, Arizona
01.2025 - Current
- Resolved conflicts between customers, employees, and vendors promptly.
- Handled emergencies with composure and by company guidelines.
- Assisted in the training of new employees.
Server
Red Robin
Gilbert, Arizona
02.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Lead
Firehouse Subs
Gilbert, Arizona
10.2020 - 11.2022
- Trained new employees, and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash-handling procedures, maintaining accurate records, and minimizing discrepancies.
Education
Bachelor of Science - Environmental Science
Northern Arizona University
Flagstaff, AZ05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Python, Excel, and R
- Team collaboration
- Leadership
- Communication
Accomplishments
- Organized a bake sale where all proceeds went to the Yellow Bike Program on the NAU campus to help promote bike riding to reduce the burning of fossil fuels
- Honors student during 2023-2024
Languages
Sign Language
Limited
Timeline
Shift Lead
Insomnia Cookies
01.2025 - Current
Server
Red Robin
02.2023 - 08.2024
Shift Lead
Firehouse Subs
10.2020 - 11.2022
Bachelor of Science - Environmental Science
Northern Arizona University
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