Jason Rorex
Bridgeport
Summary
Seasoned professional possessing extensive retail and management experience. Areas of expertise include customer service, sales, and people management.
Overview
19
19
years of professional experience
Work History
Logistics Manager
Harbor Freight
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Assisted store manager in hiring talent.
Logistics Supervisor
Harbor Freight
10.2021 - 06.2022
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Streamlined inventory management through cycle counts and out scans.
- Enhanced communication within the team by encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment.
Sales Supervisor
Harbor Freight
03.2021 - 10.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain metrics.
- Achieved sales targets consistently through regular monitoring of team performance.
- Developed strong relationships with customers, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Sales Floor Department Supervisor
Lowe's Home Improvement
09.2015 - 03.2021
- Assign Team members to activities, ensuring staff coverage meets demands, and redeploying when necessary to support needs throughout the department
- Participate in interviews and provide input into selection decisions for new associates in assigned areas
- Connect with the team on a daily basis to understand any challenges they are facing and elevate issues when necessary
- Empower others to make decisions while providing guidance when necessary
- Foster an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
- Ensure area of responsibility is always customer ready with full shelves and aisles that are clean and safe for shopping; including downstocking, area recovery, and inventory management
Assistant Store Manager
Lowe's Home Improvement
09.2014 - 09.2015
- Interview, select, develop, and provide direct leadership over a team of supervisors and associates in an assigned area
- Deliver quality customer service, maintain an in-stock position, and keep the store clean and safe for customers
- Set clear and measurable service, sales, and operational goals for the team; Ensure the team's effort supports those goals, and tracks progress on a daily basis
- Manage performance of associates against established goals, and take action when necessary to address performance concerns
- Provide recognition for demonstrating effective customer service behaviors and exceeding goals at the individual and team level
- Drive execution of all service, sales, and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed
- Anticipate customer flow and work demand and appropriately redirect efforts and schedules to ensure proper coverage when and where needed
Department Manager
Lowe's Home Improvement
11.2013 - 09.2014
Electrical Pro
Lowe's Home Improvement
01.2013 - 11.2013
Department Manager
Lowe's Home Improvement
08.2010 - 08.2012
Customer Service Associate
Home Depot
03.2006 - 08.2010
Education
Short Certificate - Industrial Electronics Technology
Northeast Alabama Community College
Rainsville, ALAssociate of Science - Business Management
Chattanooga State Technical Community College
Chattanooga, TNSkills
- 12 years of Leadership Experience
- 18 years of Retail Sales Experience
- Excellent Customer Service
- Verbal and written communication
- Exceptional time management
- Detail-oriented
- Ability to multi-task and prioritize
- Motivated team player
- Excellent Problem-solving skills
- Results driven
- Product Knowledge
References
- Andy Brown 423-802-1660
- Heath McBride 256-259-2211
- George Taylor 919-999-3735
Timeline
Logistics Manager
Harbor Freight
06.2022 - Current
Logistics Supervisor
Harbor Freight
10.2021 - 06.2022
Sales Supervisor
Harbor Freight
03.2021 - 10.2021
Sales Floor Department Supervisor
Lowe's Home Improvement
09.2015 - 03.2021
Assistant Store Manager
Lowe's Home Improvement
09.2014 - 09.2015
Department Manager
Lowe's Home Improvement
11.2013 - 09.2014
Electrical Pro
Lowe's Home Improvement
01.2013 - 11.2013
Department Manager
Lowe's Home Improvement
08.2010 - 08.2012
Customer Service Associate
Home Depot
03.2006 - 08.2010
Associate of Science - Business Management
Chattanooga State Technical Community College
Short Certificate - Industrial Electronics Technology
Northeast Alabama Community College
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