Megan Ross
Madison,WI
Summary
Highly organized, efficient and communicative professional with a strong background in coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
5
5
years of professional experience
Work History
Child Support Liaison
Forward Service Corporation
02.2024 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Compliance Specialist
Wisconsin Housing Economic Development Agency
05.2022 - 02.2024
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization's commitment to regulatory adherence.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Performed quality reviews to uncover workflow and communication issues.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
Wisconsin Works Case Manager
Forward Service Corporation
08.2021 - 05.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Emergency Assistance Specialist
Forward Service Corporation
06.2020 - 08.2021
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Outreach and Customer Service Specialist
Energy Services, Inc.
10.2019 - 03.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Communication and Design Intern
Virginia Tech English Department
01.2019 - 05.2019
- Helped maintain organized archives of design assets for efficient retrieval when needed.
- Improved brand consistency by updating company style guides and ensuring adherence across all design projects.
- Collaborated with senior management to develop, review and finalize design concepts.
- Assisted in designing marketing materials, resulting in increased brand recognition and customer engagement.
Education
Bachelor of Arts - Political Science Minor
Virginia Tech
Blacksburg, VA05.2019
Skills
Grant Proposal Writing
Editing and proofreading
Copywriting
Document Formatting
Instruction writing
Database Management
Template and Document Design
Compliance Monitoring
Contract Administration
Strong research skills
Non-Profit Organization Funding
Timeline
Child Support Liaison
Forward Service Corporation
02.2024 - Current
Compliance Specialist
Wisconsin Housing Economic Development Agency
05.2022 - 02.2024
Wisconsin Works Case Manager
Forward Service Corporation
08.2021 - 05.2022
Emergency Assistance Specialist
Forward Service Corporation
06.2020 - 08.2021
Outreach and Customer Service Specialist
Energy Services, Inc.
10.2019 - 03.2020
Communication and Design Intern
Virginia Tech English Department
01.2019 - 05.2019
Bachelor of Arts - Political Science Minor
Virginia Tech