Megan Ross
DeLand,FL
Summary
Dynamic and motivated leader with hands-on experience in excelling in team member empowerment and talent for navigating challenges. I bring strong problem-solving skills and a proactive approach to new tasks. I am known for adaptability, creativity, and a results-oriented mindset. I am committed to making meaningful contributions and fostering a collaborative team environment while ensuring high-quality patient care and satisfaction. I focus on operational efficiency through process improvements to advance organizational goals.
Overview
11
11
years of professional experience
Work History
Medical Office & Billing Manager
Anthony Medical Care
04.2024 - Current
- Manage billing processes and ensured timely invoicing for services rendered.
- Manage daily operations of medical office with 2 providers and 4 staff members, ensuring efficient patient flow and appointment scheduling.
- Responsible for recruitment efforts, new hire onboarding and training, ongoing employee coaching, separation/termination processes, and conducting performance evaluations.
- Conduct regular audits of office operations, identifying areas for improvement and implementing corrective actions.
- Address and remedied all patient or team member issues.
- Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinate regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Monitor payment collections, optimizing cash flow through effective follow-up strategies.
- Developed standard operating procedures for billing & administrative functions to enhance efficiency.
- Analyzed billing data to identify trends, supporting strategic decision-making initiatives.
- Reviewed billing problems, researched issues, and resolved concerns.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
Practice Manager II (Promotion)
HCA Florida Interventional Cardiology
03.2022 - 03.2024
- Managed daily operations of 3 providers and 6 office personnel, ensuring efficient practice workflow.
- Coordinated staff schedules to optimize resource allocation and patient care.
- Streamlined billing processes, reducing discrepancies in financial reporting.
- Onboarded new employees and educated them on practice protocols and operational procedures.
- Facilitated communication between medical staff and administrative teams for improved collaboration.
- Conducted regular audits of procedures to maintain compliance with healthcare regulations.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and implemented organizational policies and procedures.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Consulted with healthcare professionals on business decisions.
Clinic Supervisor (Promotion) & Medical Assistant
HCA Florida Neurosurgery & General Surgery
03.2018 - 03.2022
- Supervised daily clinic operations, ensuring compliance with safety and quality standards.
- Assisted with the management of the daily operations of 5 providers & 8 staff members supporting approximately 200 patients per week.
- Led team training sessions to enhance staff performance and patient care delivery.
- Implemented scheduling protocols, optimizing patient flow, and reducing wait times.
- Developed and maintained relationships with healthcare providers for improved service coordination.
- Managed inventory of medical supplies, ensuring availability and cost-efficiency in procurement.
- Analyzed patient feedback to drive process improvements and enhance satisfaction scores.
- Delegated tasks to staff members, monitored completion of all duties, and provided support to enhance performance.
- Delivered effective training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Assisted with patient intake, ensuring accurate data collection and documentation.
- Obtained manual vitals, client medical history, medication information, symptoms, and allergies.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Mentored junior staff members, fostering professional growth and development within the team.
- Contributed to the development of the MA preceptor program in our market. Valuable experience in effectively onboarding & developing new team members. Brought insights for program improvements to enhance training processes.
Medical Office Specialist
HCA Florida Neurosurgery & Cardiovascular Surgery
04.2017 - 03.2018
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed insurance claims and verified patient eligibility using eClinicalWorks.
- Coordinated communication between medical staff and patients to ensure optimal care delivery.
- Developed and implemented streamlined office procedures, improving workflow and patient satisfaction.
- Conducted regular audits of patient documentation to maintain accuracy and uphold confidentiality standards.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination and precertification.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Triaged multi-line phone system, offering office information, answering questions, and directing calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Contributed to practice growth by providing exceptional customer service.
Scheduling & Referral Specialist
Gastro Center of Florida
03.2016 - 03.2017
- Facilitated patient referrals through effective communication with healthcare providers and insurance companies.
- Coordinated scheduling for diagnostic procedures, ensuring timely appointments for patients.
- Prepared charts and ensured accurate completion of charts, including vitals, medical history, and medications.
- Developed streamlined referral processes to enhance efficiency and reduce wait times for patients.
- Scheduled 15 procedures daily, demonstrating strong organizational and time management skills.
- Effectively educated patients on pre- and post-procedure instructions, ensuring understanding and compliance.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Verified insurance benefits and eligibility for gastroenterology/ diagnostic procedures before referring clients.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
New Patient Coordinator
Mid Florida Hematology & Oncology
03.2015 - 03.2016
- Coordinated patient intake processes, ensuring accurate documentation and efficient scheduling of 20 new patient files daily.
- Developed and maintained relationships with new patients, enhancing their onboarding experience.
- Streamlined communication between patients and medical staff, improving response times to inquiries.
- Delivered exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Tracked patient progress over time, ensuring appropriate follow-up appointments were scheduled & added to research programs as needed.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Reduced patient wait times by efficiently coordinating with medical staff to ensure appointments within 48 hours.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information before appointments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Obtained and uploaded all relevant medical records for each patient into the EMR system.
- Floated to other positions when needed, performing front desk duties, including patient follow-up appointments
Education
Bachelor of Science - Business Administration And Management
Western Governors University
05-2022
Associate of Arts - Medical Assistant
Keiser University
Daytona Beach02-2018
Skills
- Personnel oversight
- Audit support
- Revenue cycle management
- Accounts receivable management
- Claims processing
- Staff training and development
- Medical billing expertise
- Process improvements
- Willing to learn
- Problem-solving abilities
- Staff recruitment and hiring
- Team building leadership
Timeline
Medical Office & Billing Manager
Anthony Medical Care
04.2024 - Current
Practice Manager II (Promotion)
HCA Florida Interventional Cardiology
03.2022 - 03.2024
Clinic Supervisor (Promotion) & Medical Assistant
HCA Florida Neurosurgery & General Surgery
03.2018 - 03.2022
Medical Office Specialist
HCA Florida Neurosurgery & Cardiovascular Surgery
04.2017 - 03.2018
Scheduling & Referral Specialist
Gastro Center of Florida
03.2016 - 03.2017
New Patient Coordinator
Mid Florida Hematology & Oncology
03.2015 - 03.2016
Bachelor of Science - Business Administration And Management
Western Governors University
Associate of Arts - Medical Assistant
Keiser University