Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Megan Royer

Fountain

Summary

Dynamic and detail-oriented receptionist with a proven track record of enhancing customer satisfaction through expert relationship building and effective problem-solving. Proficient in Microsoft Office and skilled in maintaining high levels of organization, resulting in significant improvements in office efficiency and client relations. Established rapport and trust with patients while providing compassionate care, demonstrating a strong work ethic and commitment to embracing new responsibilities to achieve team goals. Versatile skills in project management, problem-solving, and collaboration contribute to a proactive approach in delivering effective solutions within dynamic environments.

Overview

11
years of professional experience

Work History

Self

Special Needs Caregiver
02.2017 - Current

Job overview

  • Worked with individuals with special needs to increase social skills and independence.
  • Provided emotional support to enhance well-being and coping skills.
  • Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Provided personal care to maintain hygiene and prevent health problems.
  • Maintained clean and safe environment to prevent accidents and promote health.
  • Prepared meals and snacks to provide proper nutrition and hydration.
  • Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
  • Provided compassionate care and support, fostering a nurturing environment conducive to personal growth and learning.
  • Improved communication skills of special needs students by incorporating visual aids, gestures, and assistive technology.
  • Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
  • Administered medication to manage symptoms and promote healing.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Evaluated client progress toward established annual and quarterly goals.
  • Implemented behavior management plans consistently to establish clear expectations and maintain a structured learning environment.
  • Maintained detailed records of student performance, goals, and interventions for ongoing evaluation and adjustment of IEPs.
  • Coordinated with outside agencies such as therapists, counselors, and medical professionals to ensure comprehensive support for each student's needs.
  • Kept complete and accurate records, documenting care and patient progress.
  • Promoted physical health and well-being for students by integrating exercise routines and sensory play into daily activities.
  • Conducted thorough assessments of student strengths, weaknesses, preferences, and potential triggers in order to inform intervention strategies effectively.
  • Enhanced social skills development for students through group activities and peer interaction exercises.
  • Offered respite care for families to support well-being and prevent burnout.
  • Contributed actively to professional development opportunities by attending workshops, conferences, and sharing best practices within the caregiving community.
  • Provided timely and constructive feedback on student performance, fostering continuous improvement and setting achievable goals.
  • Increased student engagement with personalized learning materials adapted to individual abilities and interests.
  • Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
  • Facilitated successful transitions between school settings by collaborating closely with receiving staff members.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared meals and snacks and fed clients.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Offered support to assist with supervising special needs individuals in home.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Maintained disposition and personality to work harmoniously with wide variety of people and families.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained entire family's schedule and organized events.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Completed regular check-ins and progress report for each client.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Sandra Irshid

Receptionist
01.2015 - 01.2017

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Burger King

Crew Member
05.2014 - 01.2015

Job overview

  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

Doherty High School
Colorado Springs, CO

High School Diploma

Skills

  • Effective organizational skills
  • Prioritization and scheduling
  • Professional telephone etiquette
  • Detail-oriented data management
  • Clear verbal communication
  • Client engagement strategies
  • Proficient schedule organization
  • Meeting scheduling expertise
  • Welcoming and accommodating clients
  • Efficient data processing
  • Administrative support
  • Document organization
  • Multi-line call coordination
  • Consistent professional presence
  • Skilled in time management
  • Comprehensive documentation skills
  • Supportive service orientation
  • Experienced with software applications
  • Operational efficiency improvement
  • Client support
  • Analytical problem-solving
  • Detail-oriented analysis
  • Reliable presence
  • Call management and routing
  • Efficient appointment management
  • Skilled in Microsoft Office tools
  • Transaction management
  • Technical software skills
  • Effective relationship management
  • Customer engagement strategies
  • Effective conflict resolution
  • Fundamental mathematics
  • Office inventory control

Timeline

Special Needs Caregiver

Self
02.2017 - Current

Receptionist

Sandra Irshid
01.2015 - 01.2017

Crew Member

Burger King
05.2014 - 01.2015

Doherty High School

High School Diploma

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Megan Royer