Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Megan Rubio

Wheaton,IL

Summary

To obtain a position in an industry where I can utilize my extensive customer service knowledge and management skills developed over many years in the restaurant industry.

Professional Point of Sale Specialist with strong focus on delivering exceptional results and enhancing operational efficiency. Skilled in system troubleshooting, software management, and customer support. Known for strong team collaboration, adaptability, and reliability. Consistently meets business goals and provides innovative solutions to improve user experience and transaction processes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Point of Sale Specialist

HDZ Hospitality
10.2012 - Current
  • Expert level proficiency in Toast, Breadcrumb, Lightspeed and Micros operating systems.
  • Streamlined POS operations by implementing efficient processes and procedures.
  • Coordinated with other departments to streamline cross-functional workflows using integrated POS tools.
  • Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration into the team.
  • Supported marketing efforts through effective implementation of promotional campaigns at the point of sale.
  • Improved overall efficiency by staying updated on industry trends and recommending appropriate system updates or upgrades.
  • Collaborated with management to develop strategies for improving store performance through better utilization of POS systems.

Area Manager

HDZ Hospitality
10.2012 - Current
  • Oversee operations for 4 high volume restaurants
  • Source and implement new pos technology partners
  • Point of sale menu development and programing
  • Quarterly menu development including layout, costing, and implementation
  • Hire, train and develop all hourly managers
  • Source, program and train all hourly staff members on all new point of sale equipment
  • Developed training program used at all locations
  • Reduce variable costs through tighter controls on overtime, labor and inventory control
  • More than doubled year over year banquet and catering sales by focusing on excellent guest service and upselling

General Manager

Einstein Noah Bagels
10.2009 - 10.2012
  • Oversee day to day operations
  • Hire, train and develop all hourly managers and staff
  • Maintain proper inventory controls through weekly counts
  • Place all biweekly supply orders
  • Control of direct operating expenses within pace line budget
  • Biweekly payroll management and reconciliation for all hourly staff members
  • Maintain guest relations through excellent guest service

General Manager

Applebee's Neighborhood Grill & Bar
10.2005 - 09.2009
  • Control of direct operating expenses within pace line budget
  • Weekly approval of all food and beverage orders
  • Biweekly payroll management and reconciliation for all hourly staff members
  • Biweekly inventory of all food and alcohol
  • Over site and management of restaurant staff and assistant managers
  • Scheduling of management employees
  • Approval and over site of hourly employee schedules
  • Interviewing and hiring of all new hourly employees
  • Specialized training in guest relations and conflict resolution

Education

High School Diploma -

Jimtown Hight School
Elkhart, IN
06-1997

Skills

  • Reliability and punctuality
  • POS software proficiency
  • Upselling strategies
  • Transaction processing
  • Customer engagement
  • Data entry proficiency
  • Point of sale systems
  • Teamwork and collaboration
  • Problem-solving

Certification

  • ServeSafe Certified
  • Basset Certified
  • Food Service Manager Sanitation License

Timeline

Point of Sale Specialist

HDZ Hospitality
10.2012 - Current

Area Manager

HDZ Hospitality
10.2012 - Current

General Manager

Einstein Noah Bagels
10.2009 - 10.2012

General Manager

Applebee's Neighborhood Grill & Bar
10.2005 - 09.2009

High School Diploma -

Jimtown Hight School

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Megan Rubio