Megan Rumsey

• Create Home Portfolios for each remodel and new build
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Filed paperwork and organized computer-based information.
• Coordinated events and worked on ad hoc projects.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

• Obtained Real Estate License June 2016
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Communicated effectively with owners, residents, and on-site associates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Generated leads for sales and rental properties through cold calls and referrals
• Set up welcome packets and keys/remotes for incoming guests

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Maintained personnel records and updated internal databases to support document management.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Coordinated with human resources department to handle payroll and personnel databases.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Monitored front areas so that questions could be promptly addressed.

• Provided daily supervision, feedback and oversight to direct reports.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Created organized filing system to manage department documents.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Handled assignments independently with good judgement and critical thinking skills.

Removed soiled sheets, washcloths and towels.

• Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
• Prepared rooms with top-notch standards every time.
• Adhered to optimal standards for cleanliness, appearance and service.
• Ordered and stocked supplies to avoid shortages and excess inventory.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Trained new team members on company procedures, customer service and issue resolution.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled assignments independently with good judgement and critical thinking skills.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled assignments independently with good judgement and critical thinking skills.

• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Started washers, dry cleaners, driers or extractors and regulated machine processes.
• Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.

• Followed environmental regulations when handling hazardous materials for laundromat safety.
• Delivered superior customer service by responding to inquiries and complaints.