Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Megan Rusch

Detroit,MI

Summary

Dedicated professional with a background in medical records and food service. Skilled in problem-solving and training, with a commitment to maintaining high standards of organization and customer service. Ready to leverage expertise to improve operational workflows and enhance guest experiences.

Overview

4
4
years of professional experience

Work History

Shift Leader

Dave's Hot Chicken
2025.08 - Current
  • Supervised team members to ensure adherence to food safety and sanitation standards.
  • Trained new employees on operational procedures and customer service best practices.
  • Managed inventory levels, ensuring timely restocking of supplies and products.
  • Assisted in maintaining cleanliness and organization of the kitchen and dining areas.
  • Resolved customer complaints effectively, enhancing overall guest satisfaction.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Medical Records Clerk

Cardiology Associates of Port Huron
2022.06 - 2025.07
  • Organized and maintained electronic medical records for efficient access by healthcare providers.
  • Processed patient information with attention to detail, ensuring data accuracy and confidentiality.
  • Implemented new filing systems that improved retrieval times for patient information requests.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Supported medical staff by providing organized and accurate medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.

Education

Associate of Science - Psychology

Wayne State University
Detroit, MI
2025-04

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Customer service management

Languages

English
Native or Bilingual

Timeline

Shift Leader

Dave's Hot Chicken
2025.08 - Current

Medical Records Clerk

Cardiology Associates of Port Huron
2022.06 - 2025.07

Associate of Science - Psychology

Wayne State University