Megan Russell
West Jordan,UT
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Receptionist
The Barber School
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed over 50 customer calls per day
Accounts Receivable Associate
Smash My Trash
04.2023 - Current
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and maintained positive relationships with clients to maximize collections.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Team Member
Quick Quack Car Wash
06.2022 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Retail Sales Associate
Kohl's
11.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
Swim Instructor
Kopfc
02.2021 - 01.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adapted teaching techniques to different learning styles.
- Developed and implemented lesson plans based on individual student needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Implemented proper safety protocols and emergency response plans.
- Prepared equipment before each class class and stored items promptly after classes.
- Mentored and trained new swim instructors on best practices.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT06.2022
Skills
- Appointment Booking
- Bookkeeping Support
- Calendar Management
- Call Answering and Routing
- Documentation
- Employee Training
- Front Desk Operations
- Greeting and Seating Clients
- Prioritization
- Professional Demeanor
- Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Receptionist
The Barber School
05.2023 - Current
Accounts Receivable Associate
Smash My Trash
04.2023 - Current
Team Member
Quick Quack Car Wash
06.2022 - 06.2023
Retail Sales Associate
Kohl's
11.2021 - 05.2022
Swim Instructor
Kopfc
02.2021 - 01.2022
High School Diploma -
Copper Hills High School
Languages
English
Native or Bilingual
Similar Profiles
YOVANI TRUJILLOYOVANI TRUJILLO
Barber at Barber SchoolBarber at Barber School
Keymone TanzyKeymone Tanzy
Front Desk Receptionist at Mid-South Cosmetology & Barber SchoolFront Desk Receptionist at Mid-South Cosmetology & Barber School
Luis Garcia EscamillaLuis Garcia Escamilla
Barber Apprentice at Masterpiece Barber SchoolBarber Apprentice at Masterpiece Barber School