Megan Ryan
Staten Island,NY
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Animal Clinic of Bay Ridge
Brooklyn, NY
05.2023 - Current
- Greet and check in clients and their pets, ensuring accurate and up to date informtaion was obtained
- Answer phone calls and emails, addressing client inquiries and scheduling appointments
- Manage client records and updated information in the database
- Assist with billing and invoicing, ensuring accuracy and timely payment
- Handle client inquires and resolved issues in a professional and courteous manner
- Provide information and asistance to clients regarding veterinary services and procedures
Management
Bota Supper Club
Staten Island, NY
10.2022 - Current
- Logs and maintains inventory
- Processes supply orders
- Shift Manager ( Schedulings)
- Effectively maintains work flow , provides support where is needed for business needs
- Monitoring employee productivity and providing constructive feedback and coaching
Supervisor
CFI Janitorial
New York, NY
12.2019 - 09.2022
- Maintained commercial and bank cleaning compliance
- Organized workflow and ensure that employees understand their duties or delegated tasks
- Monitored employee productivity and providing constructive feedback and coaching
- Managed inventory control and storage
- Completed and maintained up-to-date work records
Medical Assistant/Receptionist
Williamsburg Pediatrics
Brooklyn, NY
09.2017 - 11.2019
- Efficient handling of administrative duties (e.g
- Answering phones, scheduling appointments, maintaining medical records, patient processing and billing)
- Recorded, managed, and updated information and medical histories in accordance with HIPAA regulations
- Retainined and input vaccination records from Citywide Immunization Registry (CIR), and New York State Immunization Information System (NYSIIS)
- Performed numerous clinical tasks (e.g recording vital signs, assisting physicians in medical procedures, and administering treatments)
- Sanitized appointment rooms between each patient in accordance with health and safety protocols
- Experience and knowledge of infection control procedures
Education
Veterinary Assistant Degree -
Animal Behavioral College
04.2023
Associates Degree - Liberal Arts
Kingsborough Community College
Brooklyn, NY08.2016
Skills
- Customer Focus
- Manager Relations
- Administrative Duties
- Skilled in Microsoft Office Applications
- Office Practicum
- DVM
- Clinical Terminology Knowledge
- Clinical Coding Knowledge
- Knowledge of ICD-10-CM
- HIPAA Compliance Knowledge
- Multitasking
- Payroll Management
- Training Coordination
- Multi-line telephone operation
Timeline
Receptionist
Animal Clinic of Bay Ridge
05.2023 - Current
Management
Bota Supper Club
10.2022 - Current
Supervisor
CFI Janitorial
12.2019 - 09.2022
Medical Assistant/Receptionist
Williamsburg Pediatrics
09.2017 - 11.2019
Veterinary Assistant Degree -
Animal Behavioral College
Associates Degree - Liberal Arts
Kingsborough Community College
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