Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Braxton

Greenville,SC

Summary

Dedicated administrative professional with extensive experience across diverse functions, skilled in establishing and maintaining workplace confidentiality to secure sensitive information. Proven track record in effectively addressing executive needs, fostering positive business relationships, and driving organizational success. Recognized for thriving in dynamic environments while maintaining high levels of proficiency and professionalism. Committed to delivering exceptional results and contributing to overall operational excellence.

Overview

12
12
years of professional experience

Work History

Executive Assistant

General Electric Company
09.2023 - Current
  • Handle confidential and sensitive information with discretion and tact.
  • Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Process travel expenses and reimbursements for executive team and senior management group.
  • Assist Area Operations Manager for 3 sites 6 teams, plus various subcontractors.
  • Enter and manage time sheets for 80+ employees.
  • Create Weekly Billing for payroll purposes.
  • Gather credentials for new hires.
  • Assist employees with payroll, insurance, and 401k questions.
  • Set up and schedule of yearly insurance open enrollment.
  • Schedule and coordinate interviews for new hires.
  • Meet new hires and schedule new hire orientation.
  • Prepare weekly reports for GE Managers and Engineers.
  • Order Supplies and Materials for multiple Test Cell sites

Receptionist

Smith, Massey, Brodie, Guynn & Mayes, LLC.
04.2023 - 09.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Administrative Assistant

Tri-Development Center Of Aiken County, Inc
04.2018 - 02.2023
  • Verified client adherence to service contracts via close monitoring.
  • Generated reports of findings to help management with making key decisions.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
  • Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.

Virtual Customer Service Representative

Omni Interactions
01.2021 - 08.2021
  • Resolved customer complaints either through phone call or chat by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Documented and updated customer records in Salesforce to record interactions and facilitate follow-up.

Administrative Assistant

Anthony Home Care LLC
08.2015 - 11.2017
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled and confirmed appointments for clients.
  • Routed incoming mail and messages to relevant personnel without delay.

Administrative Assistant

City of Phenix City (Human Resources Department
08.2013 - 08.2015
  • Entered data and completed other clerical tasks.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Operated office equipment to perform variety of clerical duties to include Microsoft Office Suite programs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Call Center Customer Service Representative

Xerox Corporation
11.2014 - 05.2015
  • Answered and directed phone calls.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Documented and detailed calls and complaints using call center's CRM database.

Education

South Aiken High School
Aiken, SC

Skills

  • Proficient in team dynamics
  • Project organization
  • Organizational time strategies
  • Experienced in analytical reasoning
  • Proficient in task management
  • Qualitative and quantitative analysis
  • Experienced with Microsoft Word, Excel, and Outlook functionalities
  • Adept at maintaining composure in stressful environments
  • Proficient in administrative operations
  • Senior executive assistance
  • Office operations management
  • Proficient in problem resolution

Timeline

Executive Assistant

General Electric Company
09.2023 - Current

Receptionist

Smith, Massey, Brodie, Guynn & Mayes, LLC.
04.2023 - 09.2023

Virtual Customer Service Representative

Omni Interactions
01.2021 - 08.2021

Administrative Assistant

Tri-Development Center Of Aiken County, Inc
04.2018 - 02.2023

Administrative Assistant

Anthony Home Care LLC
08.2015 - 11.2017

Call Center Customer Service Representative

Xerox Corporation
11.2014 - 05.2015

Administrative Assistant

City of Phenix City (Human Resources Department
08.2013 - 08.2015

South Aiken High School

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