Megan Saegert
Lakewood,OH
Summary
Highly skilled professional with knowledge in different fields of work, who is very hard working and attentive to any job. I am a fast learner, who is well liked and can work well with other colleagues. I have fantastic customer service, who cares about each individual and have well development skills to adapt to any circumstance. I am a diligent and professional worker that is always looking for new opportunities to learn and grow as a person, and employee.
Overview
11
11
years of professional experience
Work History
Senior Payroll Specialist
Heartland Payment Systems
05.2021 - Current
- Managed payroll for over 300 clients (businesses), ensuring timely and accurate payments.
- Assisted in the implementation of a new payroll software system, leading to increased efficiency and streamlined operations.
- Ensured compliance with federal and state regulations by staying current on tax laws and filing requirements.
- Resolved employee pay discrepancies swiftly and professionally, maintaining positive relationships with staff members and clients.
- Provided training for junior staff members on proper payroll practices, fostering professional growth within the department.
- Served as point-of-contact for external auditors during annual reviews, ensuring smooth communication and successful audit results.
- Maintained strict confidentiality regarding sensitive employee information while processing payrolls efficiently.
- Managed and updated employee salaries, and benefits/retirement information.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Documented and processed all garnishments for bankruptcies, and child support orders.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Resolved payroll discrepancies quickly and successfully.
- Provided excellent customer service to employees regarding payroll inquiries and issues via email and over the phone.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
Administrative Assistant
BrainMaster Technologies Inc.
03.2019 - 05.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information via Salesforce
- Managed incoming phone calls to assist clients
- Prepared new sales leads via Salesforce for the sales team
- Prepare sales documents after finalizing a sale to ensure proper filing and auditing
Receptionist
Mercedes Benz
01.2017 - 11.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Processed payments using an accounting data system for down payments on sales
Pharmacy Technician
Discount Drug Mart
06.2015 - 01.2017
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Florist Manager
Flowerama
10.2012 - 05.2016
- Enhanced customer satisfaction by creating visually stunning floral arrangements tailored to individual preferences.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
- Streamlined workflow processes, increasing productivity and overall efficiency within the store.
- Supervised daily operations of the store, maintaining high standards of cleanliness, organization, and visual presentation.
- Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.
- Coordinated seasonal displays that highlighted key trends in floral design while driving sales growth.
- Fostered a positive work environment through clear communication channels among team members.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
Lifeguard
Splashzone
04.2015 - 08.2015
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Educated patrons on safety protocols and enforced safety rules.
Education
No Degree - Nursing
Bowling Green State University
Bowling Green, OHNo Degree - Business Administration
Lorain County Community College
Elyria, OHHigh School Diploma -
Marion L Steele High School
Amherst, OH05.2015
Skills
- Telephone and Email Etiquette
- Payroll Training
- Payroll Software Expertise
- Year-end Processing
- Team Leadership
- Organizational Skills
- Attention to Detail
- Excellent Customer Service
- Fast and Attentive Learner
- Meeting Deadlines and Requirements in a Timely, Effective Manner
Timeline
Senior Payroll Specialist
Heartland Payment Systems
05.2021 - Current
Administrative Assistant
BrainMaster Technologies Inc.
03.2019 - 05.2021
Receptionist
Mercedes Benz
01.2017 - 11.2018
Pharmacy Technician
Discount Drug Mart
06.2015 - 01.2017
Lifeguard
Splashzone
04.2015 - 08.2015
Florist Manager
Flowerama
10.2012 - 05.2016
No Degree - Nursing
Bowling Green State University
No Degree - Business Administration
Lorain County Community College
High School Diploma -
Marion L Steele High School
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