Megan Sainvil
Naples,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Warranty Specialist
Lennar Homes
06.2023 - Current
- Discern between emergencies, 30‐day repairs, one‐year warranty items, and items not covered by the
- Home Buyers Warranty
- Work with other company personnel in performing warranty walks
- Coordinate and follow‐up with subcontractors to complete repairs in a timely manner
- Ensure completion of all 30‐day walkthrough items within a timely manner and to the homeowner’s delight
- Ensure completion of all 11‐month warranty walkthrough items within a timely manner and to the homeowner’s delight
- Understand and reference the limited Home Buyers Warranty coverage, and be able to address homeowners about coverage and limitations
- Conduct 30‐day and 11‐month walkthroughs with company personnel and homeowners
- Evaluate warranty items and consult with appropriate company personnel and subcontractors to create solutions, which will eliminate or reduce recurring construction flaws
- Ensure other warranty services personnel have access to scheduling 30‐day and 11‐month appointments
- Utilize business forms to aid in controlling those aspects of the customer service process that fall under this position
- Maintain established schedule to ensure a smooth flowing warranty repair process and positive customer experience
- Attend all meetings as requested by Warranty Services Department
- Be able to make good judgment calls on the spot
- Maintain a good operating relationship with homeowners, subcontractors, employees, material suppliers, builders and the general public
- Complete other duties as assigned.
Assistant Property Manager
Sandcastle Community Management
06.2021 - 07.2022
- Oversee and process leases
- Provided customer service to every home owner and board member
- Submitted work orders on behalf of residents
- Assist with fire inspections
- Provide clerical and phone support
- Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed
- Review and approve final account statements
- Demonstrate ability to resolve residents complaints and direct pertinent issues and matters to the property manager.
Court Clerks Assistant
Collier County Circuit Court
08.2018 - 08.2019
Clerk of Courts assistant
- Maintain the order of legal documents
- Confer with court staff to clarify paperwork information
- Provide information to individuals involved in the court process
- Maintain and file documents both hard copy and electronically.
Property Management Assistant
Hossler Realty Services, LLC
04.2014 - 08.2016
- Collect Rent Payments
- Utilize Appfolio Software
- Submit invoices and collect payments from outside vendors
- File organization
- Provided owner statements
- Utilize all office equipment
- Resident relations
- Show rental units.
Sales Manager
Rainbow Apparel CO
10.2011 - 01.2016
- Conduct interviews for new staff
- Manager cash and credit transactions and made back deposits
- Review operational records and reports to project sales and determine probability
- Oversee operations, scheduled and their staff
- Manager price and discounts rates, inventory and merchandise returns
- Resolve customer complaints regarding sales and service
Education
Certificate - Legal Administrative Assistance
Lorenzo Walker Technical College
Naples, FL03.2019
Skills
- Type 45 WPM
- Excellent Communication skills with great customer service
- Proficient in Microsoft Word, Power Point and Excel
- Proficient with Outlook
- Energetic, self-motivated and dedicated individual with great work ethic
- Data entry experience with good attention to detail
- Flexible and adaptable team player
- Exceptional problem solver with excellent critical thinking skill
- Microsoft Office
- Customer service
- Administrative experience
Timeline
Warranty Specialist
Lennar Homes
06.2023 - Current
Assistant Property Manager
Sandcastle Community Management
06.2021 - 07.2022
Court Clerks Assistant
Collier County Circuit Court
08.2018 - 08.2019
Property Management Assistant
Hossler Realty Services, LLC
04.2014 - 08.2016
Sales Manager
Rainbow Apparel CO
10.2011 - 01.2016
Clerk of Courts assistant
Certificate - Legal Administrative Assistance
Lorenzo Walker Technical College